Administrative and Customer Support Officer.

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

Administrative and Customer Support Officer

Job no: 495049
Work type: Permanent Full Time
Location: WA - Perth
Categories: Administrative Assistance

As a Fleet Support Officer at Northline, you will support the administration and customer service processes of our Fleet department, delivering on Northline’s promise of Customer Delight.

This is a permanent-salaried position, Monday to Friday commencing from 8.30am.

If you are looking to take the next step in your career and build on your skills in Transport & Logistics, this is the career opportunity for you

Key Responsibilities:

- Timeslot Booking: Take ownership of creating and managing timeslot bookings with Distribution Centres (D.Cs), ensuring seamless scheduling and communication. This is a core function of the role and requires strong attention to detail and proactive coordination.
- Home Delivery Processes: Manage and communicate with customers about their freight status, ensuring timely delivery or collection updates.
- Fleet Efficiency: Collaborate with the Fleet team to optimise efficiency, including arranging “book-in” freight and managing “Incomplete deliveries” through S2.
- Operational Support: Prevent missed or late pick-ups and take immediate corrective actions when necessary.
- Customer Communication: Ensure daily compliant customer texting, follow up with non-responders, and handle special delivery requests.
- Driver and Fleet Management: Maintain the “Driver Masterfile,” manage faulty or damaged PDAs, and oversee depot freight operations.
- Documentation and Reporting: Prepare and manage delivery paperwork, as well as compliance reporting.
- Relationship Building: Build and maintain professional relationships with the Northline teams, especially by liaising with Account Managers, Customers and PUD contractors.
- Communication: Action internal and external phone calls and emails promptly, and coordinate driver paperwork presentation.
- Health, Safety & Environment: Commitment to HSE practices and a strong understanding of Load Restraint Guidelines, Dangerous Goods, and Fatigue Management.
- Detail-Oriented: Excellent planning abilities with a high attention to detail and the ability to work in a dynamic, fast-paced environment.
- Analytical Skills: Sound analytical and planning skills with effective time management and multitasking abilities.
- Communication: Excellent communication skills with a customer-centric approach to problem-solving.
- Technical Proficiency: Experience using computerised systems, Microsoft Office suite, and a demonstrated background in the Transport and Logistics industry preferred but not essential.

About our Benefits

- Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
- Employee recognition programs – That recognise the value that the team and the individual bring to the Northline operation.
- Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.
- Regular team building
- Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers' freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family-owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.

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