▷ Apply in 3 Minutes: Systems Support Officer

1 x Fixed Term Full Time (12 Months with the possibility of extension)

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Substantive Equality Statement

Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation

Lotterywest is uniquely the only government‑owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. Lotterywest is also the employing agency for Healthway, the only state government department dedicated to health promotion.

What We Offer

Working at Lotterywest is naturally rewarding for all involved. Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create a positive impact for Western Australians.

- A flexible work environment, with the option to work full time in the office or up to two days remotely.

- Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.

- Additional public service holidays.

- A workplace committed to ensuring you pursue professional development opportunities.

- An active employee wellbeing program, with a variety of social and wellness events.

- Quarterly volunteering leave entitlement.

- Access to become a Fitness Passport member.

- A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end‑of‑trip facilities for staff choosing to cycle, run or walk to work.

Job Description

Reporting to the Manager Network and Systems, the Systems Support Officer supports the operational day‑to‑day activities of the various information systems within Lotterywest which are essential for the smooth running of all the IT functions within the business. The role investigates, recommends and optimises all operations of the various systems with a focus on supporting all the business activities and providing solutions to business challenges. This role provides an escalation point for issues raised from the Lotterywest Service Desk team.

Responsibilities

- Provide high levels of customer service with a strong focus on customer satisfaction and high‑quality service delivery.

- Provide technical support for complex technical issues within Lotterywest IT systems and act as a point of escalation.

- Ensure ongoing operations of internal and external technology systems.

- Develop and maintain productive partnerships with internal and external stakeholders.

Mandatory / Special Role Requirements

- Drivers licence.

- Police clearance.

- After‑hours work.

- Demonstrated experience in monitoring, troubleshooting and development of IT systems (e.g. Active Directory, Linux, Microsoft Azure and Amazon AWS).

- Experience in developing, monitoring and maintaining the delivery of business systems (e.g. backup and storage technologies, Microsoft Windows Server and VMware vSphere).

- Well‑developed research, analysis and problem‑solving skills with the ability to identify and resolve system issues.

- Sound communication and interpersonal skills with the proven ability to develop and maintain working relationships, including collaboration skills.

- Experience or working knowledge with IT industry standards and ITIL framework.

Essential Selection Criteria

- Demonstrated experience in monitoring, troubleshooting and development of IT systems (Active Directory, Linux, Microsoft Azure, Amazon AWS).

- Experience in developing, monitoring and maintaining business systems (backup and storage technologies, Microsoft Windows Server, VMware vSphere).

- Well‑developed research, analysis and problem‑solving skills.

- Sound communication and interpersonal skills.

- Experience or knowledge of IT industry standards and ITIL framework.

Want to Know More?

If you are driven to succeed and create change within our organisation and the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Application Process

Applicants must apply online and submit the following documents in Word or PDF format only:

- A current resume/CV.

- A cover letter of no more than two (2) pages addressing your capability to meet essential criteria 1, 2 and 3 only, as outlined in the attached job description.

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact:

Simone Boud, Human Resources Business Partner (08) 9488 6712.

Unfortunately, we can’t accept late applications, so please allow yourself enough time to complete your application before the due date and time.

Contact Information

Enquiries about the role can be directed to Gary Scott, Manager Network and Systems, on 0407 719 911.

Privacy Notice

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au.

Position Title: Systems Support Officer
Agency: Lotterywest
Salary Level: 4 ($95,782 - $100,526 PSCSAA)
Location: Subiaco
Work Type: Fixed Term – Full Time
Closing Date: 2025‑11‑13 9:30 AM

#J-18808-Ljbffr