▷ (Apply in 3 Minutes) Customer Sales Support Representative

Overview

In this role, you'll be the frontline of our customer service, handling incoming and outgoing calls, and managing email correspondence to support your allocated customer base. Forge lasting connections as you become the go-to person for their parts orders and quotations, ensuring their daily operations run smoothly. This sometimes involves investigating and resolving delivery and order related inaccuracies, so you must have demonstrated problem-solving skills. You get a strong sense of accomplishment when you solve a customer’s delivery problem and keep their operations moving

The more technical side of the role involves maintaining information through our Customer Relationship Management system that we refer to as “CRM”. You’ll also get to work within various e-commerce systems to handle transactions between Sandvik and the customer. As a global organisation, you’ll speak with a lot of different people from our supply chain network around the globe.

The Customer Support Team is a truly flexible team, with a hybrid home and office arrangement, that allows for 2 days a week to be worked from the comfort of your own home. We also provide you with a ‘working from home’ kit (laptop, monitor, wireless keyboard and mouse, internet dongle) to allow you to be set-up for success.

Responsibilities

- Provide customer service to an allocated customer base via inbound/outbound calls, email and build and maintain a strong professional rapport.
- Provide quotations for the supply of parts and assist customer orders while, working within various E-commerce systems to handle transactions.
- Review, coordinate and follow up with our supply chain network on outstanding back orders.
- Maintain working knowledge of products and their functions for your respective customer groups.
- Investigate and resolve delivery and order related inaccuracies.
- Provide technical assistance to customers or refer customers with queries to relevant internal teams.
- Meet set KPI’s surrounding customer service and business requirements.

About you

A dedication to customer service, capable of delivering unparalleled support to our customers. Your background should include a minimum of two years/' experience in customer-focused roles, whether it be in telecommunications, insurance, retail, hospitality, or any sector renowned for outstanding customer care.

You will also need to embody a strong work ethic characterized by honesty, professionalism, and integrity—qualities that reflect our commitment to our customers. The ideal candidate will thrive in a team environment, demonstrating flexibility, a willingness to embrace change, and exceptional communication skills. A collaborative spirit, the ability to work independently, and a positive, proactive approach are the cornerstones of this role. Of course, a superb phone manner and an enthusiastic “can-do” attitude are fundamental.

You must already have some experience with Microsoft Office tools such as Outlook, Excel, PowerPoint and Word. We use many computer systems and applications at our Customer Support Centre, so having some experience in basic Microsoft applications, and an aptitude for technology is essential. Salesforce CRM experience is highly valued, though not required.

This is a permanent role that requires flexibility around start and finish times because we provide customer service to the differing time zones from New Zealand to Western Australia.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

What we offer

- Flexible working arrangements, work from the comfort of your own home up to 40% of the work week
- Company-wide Bonus scheme to reward your hard work and dedication
- Training and development opportunities, from extensive internal programs to contributions towards external studies
- Company-funded paid parental leave, with superannuation contributions during the leave period
- Sandvik Wellness Program to support and enhance your health and wellbeing
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program
- Employee Referral program, earning up to $5,000 per successful referral
- Company-wide Bonus scheme to reward your hard work and dedication

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Join us

For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Zelda.fowkes@sandvik.com

Agencies need not apply. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

Applications

Applications close: 17 October 2025, or prior if ideal candidate selected.

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