Customer Service Officer

Customer Service Officer - Autism Advisor - NFP Salary packaging – rent, mortgage, bills and more About the Role An exciting opportunity exists for an enthusiastic person to join our Autism Advisor team. The role of an Advisor is to connect with individuals and families to discuss how our services can meet the needs of those requiring support. The Advisor guides the individual or family member through the comprehensive range of NDIS supports available and does so in a knowledgeable and empathetic manner. This is a full-time, permanent position based at our Shenton Park office. About You An ideal background would include some of the following skills and experience: - Exceptional interpersonal and communication skills with a sound ability to listen to and connect with people - Delivering good service in a people-focused way - Proficient use of CRM systems with good attention to detail and accuracy - Ability to manage a moderate to high volume of phone and email enquiries - A broad understanding of the social and communication challenges associated with Autism and knowledge of the NDIS would be considered very useful but not essential. (Full training is provided) - Ability to work autonomously and collaboratively across multiple teams. To join our team, you will be required to complete mandatory clearances including a NDIS Workers Screening Check. Benefits There are many benefits to working at the Association. Here are just a few: - Collaboration:Work in a collaborative team where everyone's ideas are valued, and success is achieved together - Positive Impact:Your role will help individuals live their best, most fulfilling life - Financial benefits:Save on everyday expenses with unique access to discounts with Westpac, Medibank, and other major brands and retailers - Salary packaging:Up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases - Fitness Passport:Heavily discounted access to multiple gyms, group fitness and aquatic facilities across Perth metropolitan area. About Us The Autism Association is one of Australia’s largest for-purpose specialist Autism providers, offering a range of services to individuals of all ages. We are inspired every day to make a difference in the lives of people with Autism and are deeply committed to assisting them to achieve the life and opportunities they choose. We are an equal opportunity employer. We are committed to upholding our values on equity, diversity and inclusion in our recruitment and workplace culture – a place where everyone feels valued, heard and supported. We strive to make our roles and workplace accessible to people with disability and culturally appropriate to individuals of an Aboriginal and Torres Strait background. Application Process Cover Letter: We ask you to keep your application as authentic as possible and not provide responses utilising AI. This helps us get a clearer picture of your skills and communication style. As part of the application process, please include a cover letter to address the core skills and experience required for the Autism Advisor role. We specifically, we ask that you outline: - Customer Service Experience: Please provide an example that demonstrates your ability to deliver high-quality, person-centred support. Include how you communicated effectively with a diverse range of clients and families, and how you managed enquiries with professionalism, empathy, and a commitment to positive outcomes. - Organisational Skills: Please provide an example of your experience managing competing priorities, maintaining accurate records, coordinating tasks, and working efficiently in a fast-paced environment. - Knowledge of NDIS Plans (not required, but highly advantageous): Outline the experience you have with NDIS Plans, including plan structures, funding categories, and supporting individuals or families to navigate the NDIS. Response times Due to the Christmas period, please be aware there will be a delay in responses. We are looking to start the screening process from 5 January 2026. Apply Now To apply, click /"Apply Now/" below to upload your resume and cover letter. Applications close 14 January 2026, please apply as soon as possible as shortlisting will commence prior to this date. The Autism Association of WA is a Child Safe Organisation and is committed to ensuring the safety and wellbeing of all children. No agency referrals will be accepted at this time. When applying for any Vacancies / Jobs please use: Internet Explorer 9 and above, Firefox, Chrome, Safari or Opera. Please do not use Internet Explorer 8 or earlier versions. #J-18808-Ljbffr