Customer Service Attendant, relief Duty Manager

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

ABOUT THE ROLE

We are currently searching for a driven and dedicated Customer Service Attendant, relief Duty Manager on a part-time basis to join our close-knit team at Breakers Country Club, located in Wamberal.

As a Relief Duty Manager, you will play a crucial role in overseeing day-to-day operations throughout the venue, ensuring memorable moments for all visitors.

When not performing Relief Duty Manager role, this position defaults to Customer Service Attendant, where you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge.

More specifically, some of your key duties will include:

- Manage customer relationships with tact and diplomacy
- Maintain currency with established procedures and policies, making recommendations and contributing to the implementation of change, to support optimal service delivery
- Lead team development and engagement, including coaching and mentoring
- Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Opening and closing of the Club
- Supervision of employees including training and development as well as oversee and manage employee performance
- Ensuring rostered shifts are covered each day/week using the Clubs roster system TANDA
- Ability to demonstrate problem solving skills and show innovative thinking

OUR BENEFITS

- Supportive and inclusive team & culture
- Free onsite parking
- Great team culture in the exciting world of hospitality
- Uniforms provided

ABOUT YOU:

The ideal candidate, would have the following skills and experiences:

- Prior experience working across daily operations in all facets of food, beverage, gaming & entertainment (3 years experience)
- Previous experience leading daily operations within a similar role (3 years experience)
- Hold a current RSA, RCG and Advanced RCG Competency Card, or willing to obtain if successful
- A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
- Ability to build a coherent team and provide a high level of customer service
- Willingness to build long-term relationship with customers
- Ability to work both independently and in a team environment
- Possess a “hands on” approach and an impressive eye for detail
- Excellent practical knowledge of WH&S principals
- Impeccable grooming and presentation
- Exceptional oral and verbal communication skills
- Availability to work a flexible roster that includes days, nights and weekends
- Possess a “hands on” approach
- Sound conflict resolution skills
- A high level of confidentiality and integrity
- Strong cultural awareness and appreciation

WHY MOUNTIES?

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

GROUP WINNER OF:

- Western Sydney Business Awards – Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW – Clubs and Community Award for Emergency Services 2023

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