Operations Centre Coordinator – Air

Date published

Date published

13 Aug 2025

Applications close

30 Aug 2025

Location

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About Us
Since 1928, the Royal Flying Doctor Service (RFDS) has been a vital lifeline for rural and remote Australians. While renowned for emergency aeromedical services, we also deliver essential non-emergency health care, ensuring equitable access to quality services—no matter where people live.

What You'll Do
We're looking for a proactive and organised individual to manage day-to-day shift operations, dispatch crews, and ensure crew welfare and fatigue management. This role is key to delivering safe, efficient, and high-quality patient transport services across Victoria

Key Responsibilities:
- Coordinate and dispatch NEPT crews for both road and aeromedical transport services
- Monitor shift operations, ensuring smooth day-to-day service delivery across both modes
- Support crew welfare and fatigue management in alignment with RFDS policies
- Maintain effective operational communications with internal teams and external stakeholders
- Ensure compliance with RFDS procedures, NEPT regulations, and clinical protocols
- Provide accurate administrative support, including data entry, invoicing, and reporting
- Collaborate with rostering and leadership teams to optimise staffing and scheduling

Additional Requirements:
- All Air and Road NEPT shifts must be performed at the Essendon Hangar
- Occasional travel to other RFDS locations may be required
- Travel/accommodation costs from other locations (e.g. Sale) are not covered unless approved by the Head of Department
- Minimum of two Aeromedical shifts at Essendon Hangar every 28 days
- Road NEPT shifts may also be performed at the Sale Office, or as directed

What You'll Need
- Organisational Skills – Ability to manage multiple tasks, prioritise effectively, and maintain accurate records and schedules
- Communication Skills – Strong verbal and written communication, with professional interaction across teams and stakeholders
- Attention to Detail – High accuracy in documentation, data entry, and correspondence
- Technical Proficiency – Skilled in Microsoft Office Suite and open to learning new systems and tools
- Industry Knowledge – Understanding of NEPT operations and regulations; medical terminology knowledge is desirable
- Team Coordination – Experience in coordinating multi-disciplinary teams to meet operational goals
- Aeromedical Experience – Prior experience in aeromedical or flight operations is desirable
- Security Clearance – Ability to obtain and maintain an Aviation Security Identification Card (ASIC)
- Roster Flexibility – Willingness to work a 24/7 rotating roster, including weekends and public holidays

Why Join RFDS?
- Be part of Australia's most trusted and reputable charity
- Fitness Passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
- Salary packaging to boost your take-home pay
- Wellbeing Support – EAP Converge – care anywhere anytime

All roles are subject to a National Police Check and a valid Working with Children Check.

The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.

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