Claims Officer

Job Category: Call Centre and Customer Service,Insurance & Superannuation

Job Description

Are you ready for your next destination?

Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with

Due to growth and acquisitions, we have multiple Claims Officer positions available here at Zurich Cover-More You'll receive comprehensive training in the office (approx. 4 – 5 weeks) and then have the flexibility of working from home 5 days a fortnight. (WFH sign off at the discretion of your Team Leader after training is completed)

Start dates planned for 11 th August and 25 th August 2025.

Salary: Competitive salary plus super - plus annual bonus incentive - plus discounts and more

So, what's the job?

- You'll be a key point of contact for all claims enquiries in the end-to-end management of a claims portfolio you manage
- You'll provide claims support to our customers primarily via phone and email, but also other channels as required
- You'll liaise with multiple internal support teams and provide reports and updates on metrics and team initiatives
- You'll work to meet the KPI's and quality expectations of the role
- You'll work to keep our business within legislative and operational parameters and ensure a seamless claims process for our customers

And what are we looking for?

- We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career
- You'll be available to work Monday-Sunday on a rotating roster between 7:00 AM and 7:00 PM (AEST)
- You'll ideally possess previous claims management or financial administration experience
- You'll be passionate about providing a strong customer experience
- You'll consistently deliver strong verbally and written communication skillswhen dealing with both internal and external stakeholders
- You'll be a team player and be able to work toward shared goals, managing a delegated workload in addition to ad hoc responsibilities
- You'll have a quick eye and attention for detail, and be able to use that information wisely

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave,volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

APPLY TODAY AND LET'S GO GREAT PLACES TOGETHER

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