Technical Claims Officer

2 weeks ago

Brisbane, Queensland, Australia Troocoo Full time

Join to apply for the Technical Claims Officer role at Troocoo

1 day ago Be among the first 25 applicants

Join to apply for the Technical Claims Officer role at Troocoo

This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading Insurance business, renowned for their high-performance culture and commitment to delivering smarter solutions for customers.

In this role, you will manage a portfolio of technical motor claims, assisting customers throughout the process and ensuring a high level of customer service. You will handle a range of complex cases, occasionally needing to manage difficult conversations, such as claim declines.

Key Responsibilities Include

  • Managing a portfolio of claims, guiding customers through each stage of the process
  • Handling customer inquiries (both in-bound and out-bound)
  • Assess claims and resolve complex issues
  • Deliver exceptional customer service
  • Collaborate with the broader team
  • Proven background in customer service within a call centre or insurance environment

About you:
  • Previous experience in insurance claims (motor insurance highly regarded) particularly in complex or technical claims investigations, or dispute resolution
  • Demonstrated ability to interpret and communicate detailed policy wording and legislative requirements to customers
  • Confident in managing sensitive or high-stakes conversations with empathy, clarity, and professionalism
  • Strong problem-solving and critical thinking skills, with the ability to assess complex information and provide clear guidance
  • High level of resilience and emotional intelligence when working with challenging or distressed customers
  • Comfortable using multiple systems and navigating between tools to find and deliver accurate information

What's on Offer
  • Full-time permanent role with a competitive salary package
  • Opportunity to earn monthly incentives
  • Ongoing learning and development with structured training programs
  • Monday to Friday work schedule with no weekend shifts
  • Convenient North Brisbane office location, easily accessible by public transport or nearby parking options
  • Career progression within a fast-growing company

How to Apply

If you're ready to take the next step in your career and join a high-performing team, apply now by submitting your CV.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Sales
  • IndustriesIT Services and IT Consulting, Advertising Services, and Financial Services

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