Monitored Claims Officer

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At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

You'll contribute to:

Owning a portfolio of accepted claims for customers across all industries in relation to treatment recovery and return to work needs by monitoring risk and identifying interventions required to influence optimal claim outcomes.

Gathering and analysing information to support a worker's ongoing treatment and return to work following claim acceptance.

Developing and maintaining a rehabilitation and return to work plan in line with workers' needs, treatment requirements and legislation.

Ensuring liability decisions are made on claims in line with legislative requirements as needed.

A bit about you:

Experience in insurance claims and/or medical background will be highly regarded

Well-developed interpersonal skills to interact with others and develop rapport with injured workers, employers and medical professionals

Excellent problem-solving skills

Highly developed time management skills with the ability to plan and prioritise high volume caseload

Able to assess and forecast potential claim outcomes and proactively implement strategies to mitigate risk and impacts

A bit about us:

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visitingWorking at WorkCover Qld.

How do I apply?

Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing on28 August 2025.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and General Business
• IndustriesInsurance and Government Administration

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