CUSTOMER EXPERIENCE OFFICER

Posted: 19/09/2025

Closing Date: 05/10/2025

Job Type: Casual

Location: West Beach

Job Category: GOLF SHOP

Who we are… We are looking to recruit someone with the right values and behaviours who can help us ensure our Values are at the heart of everything we do. Our Values are:

- ETHICS – we do the right thing
- ACCOUNTABILITY – we own our actions and behave responsibly
- RESPECT – for our visitors, each other and our environment
- TEAMWORK – we work together to create and deliver a great visitor experience.

Do you share these values? If so, read on…

Job Description

What we offer...

- The opportunity to work on one of the best public golf courses in Australia.
- Specialised training in areas of golf operations and the latest golf equipment technology – Trackman Range – a flexible golf-ball tracking solution with tour-proven technology and the industry/'s best virtual golf, practice, and entertainment software.
- The opportunity to contribute your ideas to develop and enhance the experience of our golf community.
- Flexible hours of work.
- Free onsite carparking.
- Hourly rate of $26.40 + 25% casual loading = $33 per hour.
- A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
- An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
- All of your uniform is supplied.
- A Familiarisation Allowance which you can use to play rounds of golf or stay in one of our accommodation properties.
- Other exclusive discounts, perks and salary sacrifice options.

The Role….

Reporting to the Golf Pro Shop Manager you will be responsible for attending to all guests needs during their visit as well as daily operations of the retail shop and ensuring the guest achieves maximal satisfaction from their pro-shop experience. Duties will also include:

- Co-ordinating tee times and bookings
- Handling guest special requests, issues and complaints in a pleasant and level headed manner
- Managing hire equipment/golf carts and retail shop sales
- Responsibility for the drinks/marshall cart
- Credit card/cash handling
- General administration.

Hours and shifts are varied over a 7-day roster based on the operational requirements of the Golf Pro Shop. You will be required to be available to work any hours and days as requested.

You Are…

A positive, well presented and enthusiastic person who loves interacting with customers and the team. Ideally, you have experience in face-to-face customer service roles as well as an understanding of and passion for the game of golf.

To obtain further details regarding the role, please click here for a position description.

To apply….

Click “Apply” and please submit a cover letter and a resume addressing the requirements and criteria of the position, and attention your application to Ms. Karina Beck.

Applications close Sunday 5 October at 5pm.

Enquiries can be directed to Karina Beck, People and Culture Coordinator on 8355 7306 or via email karina.beck@westbeachparks.com.au.

West Beach Parks in an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.

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