Consultant, Customer Orchestration

5 days ago

City of Melbourne, Australia National Australia Bank Full time

Overview

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Forming part of a new structure in this role of Consultant, Customer Orchestration you will join the Senior Consultant and the Orchestration Execution team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

- Partner with domain teams to ensure solutions are effectively aligned with Specialised Distribution strategy and that delivery commitments are met across business segments.
- Identify customer issues and blockers impacting delivery, working closely with other domain teams to resolve challenges, support policy implementation, and facilitate issue resolution.
- Collaborate with consultants across domains to ensure smooth execution, stakeholder alignment, and timely delivery of initiatives.
- Understand business and customer needs and translate them into actionable requirements, with a strong emphasis on business analysis and documentation.
- Proactively manage key stakeholder relationships, balancing competing demands and expectations to drive outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

- A proven track record in business delivery or project support environments preferably within banking and financial services.
- Strong stakeholder management skills, with the ability to influence and engage at senior levels.
- Confidence navigating complex organisational structures and driving outcomes.
- A passion for customer-centric problem solving and continuous improvement.
- A collaborative mindset with a focus on accountability and results.
- Proficiency in Microsoft Office, particularly Excel.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit NAB Careers. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted

#J-18808-Ljbffr

  • Consultant, Customer Orchestration

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Consultant, Customer Orchestration - Job number: 803676 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Work type: Permanent Full time - Closing at: Oct 14 2025 - 23:55 AEDT **Favourite** - Drive customer innovation and satisfaction - Demonstrate strategic vision and operational excellence - Exhibit superior...

  • Consultant, Customer Orchestration

    7 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Consultant, Customer OrchestrationJob number: 803676Primary position location: VIC- Melbourne CBDCategory: Banking & Financial ServicesWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteDrive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder...

  • Consultant, Customer Orchestration

    7 days ago

    Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year

    Drive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder managementOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer...

  • Sub Domain Orchestration Lead

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Program Manager - Long term contract with great pay rates (12 months) - Experience in Banking industry preferred - Program Manager/Orchestration Lead Opportunity **Your new company** Our client - one of the largest financial institutions are going through major expansion and transformation. They are on the lookout for highly experienced Program...

  • Customer Activity Orchestration Manager

    2 weeks ago

    Melbourne, Australia Bupa Full time

    A full time, permanent opportunity has arisen for a Customer Activity Orchestration Manager to join our Bupa Health Insurance team. This is a hybrid role, and you are free to work from home or our Melbourne CBD office location. Reporting to the Head of Go-To-Market you will be responsible for balancing various inputs and requests from different businesses...

  • Expert Software Engineer

    5 days ago

    Council of the City of Sydney, Australia Feedzai Full time

    Expert Software Engineer - Data Orchestration Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world...

  • Senior Software Engineer

    5 days ago

    Council of the City of Sydney, Australia Feedzai Full time

    Senior Software Engineer - Data Orchestration Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world...

  • Delivery Consultant

    19 hours ago

    City of Melbourne, Australia Amazon Full time

    Delivery Consultant - AI Developer, AWS Professional Services AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet...

  • Senior Consultant- Databricks, ADF

    3 days ago

    City of Melbourne, Australia Infosys Limited Full time

    Overview Senior Consultant- Databricks, ADF Consultant Infosys is seeking a highly skilled and motivated Senior Consultant to join our DNA team in Melbourne. The role focuses on delivering high-quality data solutions, building and maintaining a complete data stack (integrations, data warehouse, data transformations, and services that push data into other...

  • Customer Consultant

    3 weeks ago

    City of Brisbane, Australia Randstad Education Australia Full time

    Position Overview: Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia’s most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You’ll provide exceptional support to both...