Family Engagement Worker

Make a real difference in young people’s lives

Join our Youth Residential Rehabilitation Service in Townsville and play a vital role in supporting young people (16–21) as they transition from acute mental health care to community living. As a Family Engagement Worker, you’ll work closely with families, carers, and partners to ensure young people are supported to achieve their recovery goals, build independence, and thrive.

- Part-time (19 hours/week) | Fixed term until 30 June 2026 | Monday to Friday
- Base Salary from $100,776 (pro-rata) + Super 12% & Benefits
- Townville Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

About the role

We are seeking an experienced and compassionate Family Engagement Worker to join our Youth Residential Rehabilitation Service. You will:

- Advocate for young people while ensuring families and carers are informed, supported, and included in recovery planning.
- Provide practice leadership by mentoring staff in psychosocial rehabilitation, recovery programs, and family-inclusive practice.
- Work collaboratively with colleagues and clinical partners to deliver integrated, person-centred care.

About the Service

The Youth Residential Rehabilitation Service in Townsville supports young people aged 16–21 transitioning from hospital to community living or preventing further hospital admissions. In a safe, homelike environment with 24/7 staff access, young people are supported to build independence, strengthen relationships, and achieve recovery goals. Services include one-on-one coaching, group programs, workshops, and activities tailored to each recovery plan.

Key responsibilities

- Provide direct support to young people, fostering independence and recovery.
- Deliver family engagement activities, including education, advocacy, and connections to external services.
- Mentor and guide Community Mental Health Practitioners in family-inclusive, recovery-oriented practice.
- Plan and facilitate group programs to build young people’s skills, confidence, and community connections
- Collaborate with local service providers to connect young people with mental health, physical health, education, employment, housing, and social connections.

What you’ll bring

- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
- Expertise in family engagement work and co-design approaches.
- Experience supporting people with mental health challenges and complex needs, with the ability to coach and develop a team to achieve high-quality service outcomes.
- Hold a current First Aid and CPR certification.
- Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

- Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
- Employee Assistance Program (EAP) - support for you and your immediate family.
- Fitness Passport - access to a wide range of fitness facilities for you and your family.
- Professional development - ongoing training and career growth opportunities.

For more information, please contact Tracey Hocking, General Manager, Complex Care National Services at Tracey.Hocking@mindaustralia.org.au

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email hr@mindaustralia.org.au

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.

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