(15h Left) Family Crisis Outreach Worker

Job Category: Voluntary, Charity & Social Work

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

The Families crisis accommodation support Team supports the Immediate Housing Response (IHR) for families and individuals accommodated in motels and other emergency settings across Brisbane. Through team integration, coordination with internal programs, and external networks, the team works to ensure quality service delivery aligned with IHR guidelines. The team plays a central role in supporting frontline staff and enhancing the consistency, responsiveness, and effectiveness of Micah Projects' IHR service model.

We're seeking a dynamic and experienced Family Crisis Outreach Worker to work with families who are eligible for the Immediate Housing Response (IHR) Program, providing outreach support in motels and crisis accommodation, and assisting them to engage regularly, access services, and transition into safe housing.

This is a one year fixed term full time employment opportunity at Level 4 of SCHADS Award.
The role involves weekend work on a scheduled roster.

Desired Skills and Experience

Key Responsibilities:

- Work closely with the Housing and Homelessness Hub to coordinate intake and referrals for families.

- Work with families who are eligible for the Immediate Housing Response (IHR) Program.

- Meet with families at the Housing and Homelessness Hub or in crisis accommodation.

- To make appointments with families and meet with them regularly to ensure constant engagement and communication.

- Relevant Human Services certificate, diploma or tertiary qualification and extensive experience, or a combination of experience, expertise, and competence.

- First Aid Certificate, or ability to obtain one.

- Demonstrated ability to engage and build respectful, trauma-informed relationships with families experiencing homelessness or housing crisis.

- Strong skills in outreach, case coordination, and maintaining accurate records, with the ability to work collaboratively across internal teams and external services.

More information about the role and to learn more about the key selection criteria, select the link to the Position Description.

In SEEK, click on Apply Now to access the Position Description through our careers page.

- Join a well-recognised multidisciplinary organisation;

- Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);

- Access to discounted fitness facilities throughFitness Passport for you and your family;

- Access to free and confidentialEmployee Assistance Program;

- Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;

- Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.

How to Apply:

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

While the deadline to receive applications is Wednesday 19 November 2025, applications will be assessed with interviews being conducted as they are received so do not delay in applying

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.

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