Retention Coordinator

Job Category: Voluntary, Charity & Social Work

Reporting to the Individual Giving Manager and working collaboratively with the Head of Fundraising and Marketing, Acquisition Coordinator, Fundraising Coordinator and Fundraising Data & Analytics Lead, theRetention Coordinatorplays a key role in deepening relationships with existing donors and enhancing donor loyalty across cash and regular giving programs.

Job Description

This role is responsible for managing donor retention campaigns and supporter communications from inception to delivery. This includes direct mail appeals, donor newsletters, surveys, milestone recognition, bequest stewardship, and the implementation of automated donor journeys and retention flows. The Retention Coordinator will also support cross-channel engagement including digital, mail, and EDMs to ensure consistent and meaningful touchpoints that drive long-term donor value.

Desired Skills and Experience

YOUR SKILLS AND EXPERIENCE ARE

- Min 2 years' experience in a role with appeals coordination and digital responsibilities
- Strong campaign or project management skills including the development of new innovative retention campaigns
- Experience using a fundraising database – Salesforce preferred, or similar
- Experience in digital and mail-based campaigns using email marketing software.
- Experience coordinating Direct Mail campaigns from concept development to outcomes reporting.
- Impeccable attention to detail, and strong administrative and organisational skills
- Strong relationship management skills
- Strong problem-solving skills
- A professional and mature persona
- Ability to work collaboratively as well as autonomously
- Eagerness to learn and develop
- Intermediate user of MS Office
- Empathy for children's health issues

OUR CULTURE:

Royal Far West is a rewarding, inspiring, diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care, Connection, Passion, and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive, innovative and highly collaborative workplace culture.

BENEFITS OFFERED

Royal Far West has been recognised as one of Australia and New Zealand's Best Places to Work in the prestigious annual list, published by The Australian Financial Review and Boss Magazine. Our extensive benefits offered, include:

- Structured induction program
- Meaningful work where you are making a positive difference. You will be supporting children's mental health, their wellbeing and helping them to build resilience.
- Career and professional development opportunities: There are great opportunities to learn best practice, we offer an Impactful Leadership Program to emerging leaders, interactive workshops offered to develop your work skills as well as online mandatory training.
- Attractive remuneration: base salary + 12% superannuation
- Work/Life Balance – work from our beautiful location at Manly Beach or work from home [once adequately trained with the expectation to work from Manly one day a week]. A laptop provided to work remotely and we offer a purchase leave scheme.
- Recognition & Reward – Length of service awards and recognition awards aligned to our values.
- Positive Culture – We are an inclusive organisation welcoming people from all walks of life
- Beautiful location at Manly beach: easy access by bus, ferry and parking options. We are based in an architecturally designed building, purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
- CARE Days - up to 5 days off to look after individuals' health and wellbeing, on top of Annual and Personal Leave, with the intention to provide employees with an opportunity to take regular breaks throughout the year.
- Benefits Program with discounts available on many high street purchases across Australia and access to novated car leasing.
- Pandemic Leave - 7 days paid leave, per calendar year to employees that have been impacted by either a disaster or pandemic which effects their ability to attend work.
- Gifted Leave - gifting leave of up to 3 working days over the Christmas and New year holiday period.
- Paid Parental Leave – 14 weeks full leave pay for the primary care giver and 4 weeks full leave for the non-primary care giver. Access to paid lactation breaks and lactation facilities.

HOW TO APPLY

If you like to take the first step in developing your career in a purpose led organisation, please submit your CV and cover letter, addressing the essential criteria, by clicking on the "Apply" button.

For further information please contact Laura Brewster, Individual Giving Manager on email: laurab@royalfarwest.org.au. A position description is available on the Royal Far West website https://www.royalfarwest.org.au/current-vacancies/

Candidates will be reviewed as they are submitted so, please don't delay in submitting your application.

Royal far West is privileged to work with First Nations communities and families. We are committed to the process of reconciliation and we value and respect the diversity of our employees.

Royal Far West does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or based on an individual's status in any group or class protected by applicable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

As a child safe organisation, all employees at Royal Far West are required to provide a NSW Working with Children Check

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