Head Concierge

4 days ago

City of Melbourne, Australia Glad Group Full time

Job Category: Cleaning, Concierge, Security

About Us:

With over 30 years’ experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

Job Description

About the Role

We are seeking a highly professional and customer-focused Luxury Commercial Office Building Head Concierge to be the first point of contact for tenants and visitors in a premium-grade office building in located in the heart of Melbourne. In this role, you will provide an exceptional customer experience, ensuring all interactions are handled with professionalism, efficiency, and warmth.

At Auxus, we take pride in Creating Lasting Impressions Every Day, delivering excellence in customer service. Be a part of the Auxus Team

Desired Skills and Experience

Key Responsibilities

- Act as an ambassador for the building, delivering a premium level of customer service.
- Greet tenants and visitors with a welcoming and engaging approach.
- Assist with wayfinding, transportation bookings, restaurant reservations, and ad-hoc requests.
- Build strong relationships with tenants and visitors to enhance their experience.
- Manage visitor access, escort VIPs, and provide support for building tours.
- Coordinate deliveries, including flowers and couriers.
- Maintain high presentation standards of the concierge desk and lobby areas.
- Log tenant service requests (TSRs) and follow up to ensure timely completion.
- Support event coordination, including setup and hosting of activations.
- Engage with retailers to promote special tenant offers.
- Assist with reporting and documentation related to building operations and tenant engagement.
- Work along side the facilities management team to meet operations goals and objectives.

About You

- Experience in a concierge, customer service, hospitality, or corporate front-of-house role preferred.
- A passion for customer service with a warm and professional demeanour.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle various requests efficiently.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office and ability to learn internal building management systems.
- Flexibility to adapt to a dynamic environment and take initiative.

What We Offer

- A vibrant and engaging work environment in Melbourne CBD.
- Opportunities for career development and growth.
- The chance to work in a prestigious corporate setting with a high level of tenant engagement.
- A supportive and collaborative team culture.

If you have a passion for delivering outstanding service and creating memorable experiences, we’d love to hear from you Apply now to join Auxus and be part of a team dedicated to Creating Lasting Impressions Every Day.

#J-18808-Ljbffr

  • Head Concierge

    2 weeks ago

    Melbourne, Victoria, Australia Auxus Pty Ltd Full time $60,000 - $80,000 per year

    About Us:With over 30 years' experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.About the RoleWe are seeking a highly professional and customer-focused Luxury Commercial Office Building Head Concierge to be the first point of contact for tenants and visitors in a premium-grade office building in...

  • Head Concierge

    2 days ago

    Melbourne, Australia Manhattan Group Full time

    **We are seeking an experienced Head Concierge working for a corporate complex in Melbourne's CBD.** **NO Weekends - NO Nights - No Public Holidays** The ideal person has already corporate buildings experiences or has a steady background within leading hotels in Melbourne Build a professional relationship with residents, guests, visitors and staff Going...

  • Restaurant Manager/Head Sommelier

    3 days ago

    City of Melbourne, Australia Work Club Global Full time

    Overview Work Club is growing and we’re always looking for people from a diverse range of backgrounds to grow their future with us. Are you a future thinker? Just as our members are united by the aspiration to work differently and work better, so is the team that makes Work Club happen. Work Club people are curious and engaged, taking pride in their...

  • Concierge

    2 weeks ago

    Melbourne, Australia Australian Unity Full time

    **Join us and let’s make a bigger difference together.** It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create...

  • Concierge Executive

    1 week ago

    Melbourne, Australia 150 Lonsdale Street, Melbourne Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge

    1 week ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a...

  • Business Support, Concierge

    3 days ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Concierge

    7 days ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Concierge

    2 weeks ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Sales Consultant

    3 days ago

    City of Melbourne, Australia Options Consulting Group Full time

    Overview Options Consulting Group is proud to partner with a leading travel-tech company that is redefining the way people explore the world. We are seeking a passionate and sales-driven Travel Concierge – Sales Consultant to guide customers and travel agents in designing extraordinary travel experiences. Responsibilities - Engage with travel agents &...