Head Concierge

4 weeks ago

City of Melbourne, Australia Glad Group Full time

Job Category: Cleaning, Concierge, Security

About Us:

With over 30 years’ experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

Job Description

About the Role

We are seeking a highly professional and customer-focused Luxury Commercial Office Building Head Concierge to be the first point of contact for tenants and visitors in a premium-grade office building in located in the heart of Melbourne. In this role, you will provide an exceptional customer experience, ensuring all interactions are handled with professionalism, efficiency, and warmth.

At Auxus, we take pride in Creating Lasting Impressions Every Day, delivering excellence in customer service. Be a part of the Auxus Team

Desired Skills and Experience

Key Responsibilities

- Act as an ambassador for the building, delivering a premium level of customer service.
- Greet tenants and visitors with a welcoming and engaging approach.
- Assist with wayfinding, transportation bookings, restaurant reservations, and ad-hoc requests.
- Build strong relationships with tenants and visitors to enhance their experience.
- Manage visitor access, escort VIPs, and provide support for building tours.
- Coordinate deliveries, including flowers and couriers.
- Maintain high presentation standards of the concierge desk and lobby areas.
- Log tenant service requests (TSRs) and follow up to ensure timely completion.
- Support event coordination, including setup and hosting of activations.
- Engage with retailers to promote special tenant offers.
- Assist with reporting and documentation related to building operations and tenant engagement.
- Work along side the facilities management team to meet operations goals and objectives.

About You

- Experience in a concierge, customer service, hospitality, or corporate front-of-house role preferred.
- A passion for customer service with a warm and professional demeanour.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle various requests efficiently.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office and ability to learn internal building management systems.
- Flexibility to adapt to a dynamic environment and take initiative.

What We Offer

- A vibrant and engaging work environment in Melbourne CBD.
- Opportunities for career development and growth.
- The chance to work in a prestigious corporate setting with a high level of tenant engagement.
- A supportive and collaborative team culture.

If you have a passion for delivering outstanding service and creating memorable experiences, we’d love to hear from you Apply now to join Auxus and be part of a team dedicated to Creating Lasting Impressions Every Day.

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