Customer Service Advisor

4 weeks ago

Melbourne, Australia City FM Australia Full time

Customer Service Advisor - Critical Incident Desk

Mulgrave VIC 3170, Australia

Posted Tuesday 9 September 2025 at 2:00 pm

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:

Reporting to the Critical Incident Desk Supervisor, this Part Time 6 Month Fixed Term opportunity offers an enthusiastic, motivated and customer centric individual an opportunity to join a fast paced, driven and diverse team. This will take your career to the next level. This shift covers 4 days on, 4 days off between 4:30pm and 9:30pm.

Why you want to work for our team:

- Working within a custom designed modern building with free on- site secure parking
- Work 2 days per week
- Supportive, fun and encouraging team earning above award wage
- Career progression making use of our extensive learning and development program.
- Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate incidents logged by our customers.
- Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
- Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to/ have:

- Experience working on a helpdesk/call centre – Preferred.
- Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.
- Exceptional customer service focus with a strong attention to detail
- Excellent communication skills, both written and verbal.
- Attend 2 weeks on site paid training

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

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