Technical Support Specilaist

2 weeks ago

Sydney, Australia Michael Page Australia Full time

Techncial Support Specialist

Job Title: Techncial Support Specialist

About Our Client

This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.

Job Description

- Provide first and second-level technical support to end-users through various communication channels.

- Troubleshoot and resolve hardware, software, and network-related issues promptly.

- Document and log all support activities in the ticketing system for tracking and reporting purposes.

- Assist with the installation, configuration, and maintenance of IT equipment and software.

- Collaborate with the Technology team to escalate and resolve complex issues.

- Deliver training and guidance to users on technology tools and best practices.

- Perform regular system checks to ensure optimal performance and security.

- Contribute to the development of technical support documentation and resources.

The Successful Applicant

A successful Technical Support Specialist should have:

- 3+ years experience in IT systems, hardware, and software troubleshooting.

- Proficiency in supporting Windows operating systems and Microsoft Office Suite.

- Experience with remote desktop support tools and ticketing systems.

- Legal industry background is preferred

- Experience in Cisco and In tap

- Good communication and stakeholder management skills.

- Experience in training and mentoring Juniors.

Whats on Offer

- Opportunities for career growth and skill development within the technology department.

- Supportive and collaborative team environment.

- Access to ongoing training and resources to enhance your expertise.

If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today

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