Technical Support

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.

• Provide exceptional software customer service with strong communication, presentation, and customer management skills.

• Demonstrate strong technical aptitude and problem-solving ability to identify creative solutions.

• Apply basic knowledge of IaaS (e.g., Amazon Web Services, Google Compute Engine, Microsoft Azure).

• Understand Web and Application Servers (e.g., Tomcat, Apache, IIS).

• Utilize programming/scripting knowledge (e.g., Java, JavaScript, BASH).

• Have knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB).

• Perform network troubleshooting (TCP/IP, Wireshark, VPN).

• Conduct systems administration (e.g., Linux, Windows).

• Bachelor's degree in Computer Science, Engineering, Information Technology or equivalent work experience.

• Onboarding and ongoing training with a culture of continuous learning, mentorship, and first-point-of-contact support for new hires.

• Growth opportunities including Appian MBA program for new managers, Appian University with over 3,000 courses, Presentation Skills training, and tuition reimbursement.

• Community: an inclusive environment with 8 employee-led affinity groups to help team members connect across the globe.

• Training and Development: department-specific onboarding, ongoing mentorship, and First-Friend program.

• Growth Opportunities: leadership development, department training, and tuition assistance for further education.

• Community: inclusive culture with affinity groups supporting networking and collaboration.

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. Nasdaq: APPN

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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