Technical Support Manager

2 weeks ago

Sydney, New South Wales, Australia BLUETTI ENERGY PTY LTD Full time $90,000 - $120,000 per year

Position: Technical Support Manager (BESS)

BLUETTI is one of the fastest growing energy storage products manufactures in the world providing green energy solutions in portable and residential ESS sectors. As the technical support manager for Australia market, you will implement the company's strategy in helping sales team identifying, securing, and establishing business relationship with different business partners like solar installers/retailers, homebuilders, distributors, and wholesalers and provide technical training for them.  In this role, you will also be accountable for

  • Provide Pre-and After-Sales technical support and consultation to Australian Sales Teams and Customers about the company's residential BESS (battery energy storage system) products.
  • Take leadership to provide residential BESS (battery energy storage system) products pre and after sales technical service/support to local business partners including distributors and installers.
  • Responsible for communicating with headquarters R&D team regarding all technical matters arising from installation and day to day system operations.
  • Active capturing of customer needs on product development and collecting market information, and continuously updating to the Technical Service team in the China HQ.
  • Represent the company in industrial events including trainings, workshops, and trade fairs.
  • Travel to meet distributors, installers, and customers to provide technical training.

Requirements

  1. Licensed Australia Electrician preferred.
  2. Degree in Electrical Engineering, PV & Renewable, Technology or related field
  3. 3-5 years' experience in Solar & Battery Industry
  4. Good verbal, written, and interpersonal communication skills.
  5. Ability to prioritize & plan workload in order to meet business needs and goals
  6. Self-motivated, proactive, and dedicated approach
  7. Mandarin speaking skill will be a strong bonus.
  8. Willingness and ability to travel, approx. 25%

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