Business Analyst

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years' experience, the culture at St John WA is underpinned by a strong team spirit and camaraderie with employees and volunteers working together to change lives. This powerful sense of belonging makes St John WA a place where our people are proud to work.

This combined with over 3000 permanent staff, 6000 volunteers and annual revenues of around $400 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

As the Business Analyst, the role is to elicit, analyse, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive about working with Digital Services Strategy & Architecture group to look for new technologies to optimise business processes.

The role is a permanent full-time position working 37.5 hours per week at our head office in Belmont.

What you'll do:

- Collaborate with sponsors and stakeholders to define project scope and align initiatives with business strategy.
- Identify and engage stakeholders, clarifying user groups and their needs.
- Elicit, document and prioritise business requirements through interviews, workshops, surveys and data analysis.
- Perform gap analysis, feasibility assessments and recommend data‑driven solutions.
- Map "as‑is" and "to‑be" processes using BPMN or similar techniques; identify and deliver process improvements.
- Participate in quality assurance of purchased solutions to ensure required features and functions are enabled and optimised.
- Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimised.
- Support solution design, testing and user acceptance; ensure requirements are met.
- Manage and track requirements throughout the lifecycle and maintain process and project documentation.
- Facilitate and collaborate with change management and user training; communicate changes effectively across the organisation.
- Provide ad‑hoc analysis and support for business‑as‑usual tasks; champion continuous improvement and best‑practice BA methods.

What you'll need:

- Proven experience working at the intersection of IT and business, ensuring digital solutions are aligned with both technical requirements and business goals.
- Demonstrated experience in managing and collaborating with third-party vendors and technology partners to deliver platform solutions.
- Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
- Strong critical thinking and problem-solving skills to address business challenges and drive improvement.

What's in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

- $550 Health and Wellness reimbursement
- 17.5% leave loading
- Corporate uniform
- Competitive remuneration package
- Salary packaging options
- Free emergency ambulance cover
- Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Lena Lee via Lena.Lee@stjohnwa.com.au.

Applications close Tuesday 16 September 2025 at 6PM.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

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