Team Leader Lending Fulfilment

4 days ago

City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

Overview

As our highly valued Lending Settlement Operations Team Leader based in Brisbane, you’ll join a team that values fresh thinking, genuine care, and personal accountability. Set your sights high, make a difference and drive your own development; we want you to be part of our story.

As Team Leader, you’ll coach, mentor, and lead a team of 12-15 Operations Officers to deliver operational excellence and consistently high levels of service. You’ll ensure workflows run efficiently, team members are supported and clear on expectations, and that settlements are completed accurately and on time. You’ll model Great Southern Bank values, and help embed a high-performance, engaged culture.

Responsibilities

- Lead, coach, and coordinate a team of 12-15 Operation Officers within Lending Settlements
- Monitor and evaluate team performance, oversee, guide and direct the day-to-day running of the business in line with target performance outcomes, and adherence to policy and procedure.
- Monitor and evaluate team member performance, identifying areas of improvement and implementing the necessary coaching, training and development for team members

To succeed in this role, you will have

- Minimum 3 years’ leadership experience in Financial Services or a related industry with strong capability in workforce planning, resource management, coaching, and performance uplift to drive team and organisational outcomes
- Minimum 5 years’ experience in Operations, ideally with a comprehensive understanding of home lending and settlements, including cross-state settlement requirements
- Solid working knowledge of home settlement platforms including PEXA. Exposure to Dye & Durham and LendFast would be advantageous
- Diploma in leadership or a financial service-related field

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.

Questions?

Contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we/'re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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