Fulfilment Operations Team Leader

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Temporary Full-time, 76hrs/ fortnight for 6 months
- The internal job title for this role is Fulfilment Operations Team Leader
- Applications close Wednesday 15 October 2025
- This role requires availability to work Monday to Sunday 12am- 11am
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
- As part of the recruitment process this role requires a pre-employment check for final candidates.

About this work area

As Fulfilment Operations Team Leader, your responsibilities include:

- Managing daily activities, rostering, breaks, and achieving KPIs for the Fulfilment Operations team.
- Ensuring efficient warehouse systems for stock allocation, inventory control, and conducting investigations related to inventory discrepancies.
- Leading recruitment, retention, and development of team talents to ensure a high-performing, diverse team.
- Maintaining a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct and local regulations.
- Continuously improving daily operations to enhance customer shopping experience through product quality, merchandising, and stock accuracy.
- Promoting quality awareness, implementing local business plans/projects, and analysing workload to achieve operational excellence.

As Fulfilment Operations Team Leader, you:

- Have experience leading teams in operational functions, with a proven record of delivering business results and people development.
- Are passionate about customer-centric Fulfilment Operations.
- Possess sound computer literacy, particularly with Microsoft Office.
- Have exceptional communication skills for building relationships and managing stakeholders.
- Think ahead, remain calm under pressure, and excel in agile decision-making and problem-solving.
- Are comfortable with strategic, tactical, and operational tasks in a fast-paced, dynamic environment.
- Maintain self-awareness and a safety mindset, ensuring a safe working environment while delivering results.

We need people like you

At IKEA, work is so much more than a job. Come join us

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