Key Account Manager

Join an Industry Leader in Digital Infrastructure

Exciting Opportunity to drive engagement and manage key accounts - make a real impact

At Uniti Group, we’re dedicated to building the future of digital infrastructure in Australia. We design, build, and maintain world‑class solutions, including fibre networks, communication platforms, and residential internet and voice services. Our people are the foundation of our success, and we’re committed to creating an environment where top talent thrives, rewarding their contributions and fostering an innovative, fulfilling workplace.

Job Description

Step into a role where relationships matter and your ideas count. We’re looking for a Key Account Manager who thrives on connection, creativity, and making things happen.

About the Role:

The Key Account Manager drives service adoption on the Opticomm network while building and nurturing strong, lasting relationships within communities.

Responsibilities include but not limited to:

- Maintaining strong long‑term relationships with key stakeholders
- Reporting to key stakeholders on market share, bandwidth levels and other relevant information
- Primary contact for community queries and assisting with urgent escalations
- Liaison with cross‑functional internal teams to provide feedback and help resolve escalations
- Maintain and utilise CRM to fulfill account management plans
- Quarterly portfolio planning, execution and review of agreed KPI’s
- Influence and educate communities on Uniti Group products, processes, and value proposition
- Ensure compliance with regulatory “wholesale only” and “non‑discrimination obligations” in all engagements
- Work with marketing team to adopt key marketing strategies
- Work with RSP Account manager to drive local area marketing campaigns
- Identify competitive risks including overbuilds, competing technology and formulate defensive strategy
- Liaise with Project management team on new developments
- Sales – drive growth and achieve key sales metrics

About you:

The ideal person for this role will have/be:

- Problem Solver with strong attention to detail
- Excellent oral and written communication skills
- Self‑starter who can manage priorities and their time effectively
- Ability to work collaboratively with a range of different stakeholders both internally and externally
- Adaptable and able to work in a dynamic changing environment
- Team player able to work effectively as part of a team and shares knowledge and skills
- Innovative approach, seeks ways to improve on past experiences by providing creative solutions
- Takes initiative for ongoing personal development identifying and continually developing skills and talents
- Integrity – performs with honesty, transparency and trust
- Always presents professionally, reflecting a positive attitude and approach to their work
- Demonstrates flexibility when the needs of the business changes and management directives change to ensure the best outcome is achieved to meet daily operational targets
- Knowledge of telecommunications and wholesale operations
- Excellent interpersonal and presentation skills, with experience in sales and relationship management
- Ability to work independently and as part of a team
- Proven experience in stakeholder engagement. Strong negotiation and analytical skills
- Travel is required, valid driver's license and reliable transportation is preferred
- Ability to build & maintain relationships with key stakeholder
- Ability to execute a growth strategy & deliver profitable revenue growth

About us:

Uniti Group is an exciting, dynamic and fast‑growing world‑class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you You must have the right to live and work in Australia to apply for this role. For current opportunities, please visit our Careers Portal athttps://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

No recruiters please, we manage our recruitment in‑house.

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