▷ Urgent: Enquiries Coordinator

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

The Enquiries Coordinator plays a vital role within SA Water Growth External Enquiries team, ensuring enquiries are efficiently managed from start to finish. This role is responsible for receiving, assessing, prioritising and distributing incoming requests, maintaining accurate records, and tracking progress to deliver timely and high‑quality outcomes.

The Enquiries Coordinator ensures compliance with all corporate and legislative requirements, while proactively monitoring workloads and identifying opportunities for process improvement. Success in this role relies on building strong, collaborative relationships with internal stakeholders, contributing positively to team performance, and supporting SA Water’s commitment to responsive and customer‑focused service delivery.

About the Person

The ideal person for the Work Planner role is organised, detail‑orientated, and confident in managing competing priorities in a fast‑paced environment. They bring strong administrative and coordination skills, with the ability to assess, track and distribute enquiries efficiently while maintaining accuracy and compliance. A natural collaborator, they build trusted relationships across teams and communicate clearly with stakeholders and customer to achieve shared outcomes.

This person is proactive in identifying process improvements, adaptable to changing demands, and committed to delivering exceptional customer service. Their professionalism, accountability, and positive team approach enable them to contribute effectively to SA Water’s high‑performance culture.

About Growth

The Growth group is at the heart of shaping South Australia’s future. This team plays a key role in supporting the state’s housing and infrastructure growth by delivering trusted water services that unlock land for development, create thriving new communities, and sustain existing regions. With a strong focus on single‑point accountability, they ensure efficiency, consistent decision‑making, and seamless connections for our customers. By bringing expertise and innovation together, they help drive smarter solutions and stronger partnerships that support South Australia’s growth for generations to come.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

- Receive, assess, prioritise and efficiently distribute incoming requests from all stakeholders.

- Makes informed autonomous decisions to ensure all enquiries are effectively managed end‑to‑end.

- Log all enquiries received into established platform.

- Assist with the management of outstanding/backlog enquiries.

- Monitor work volumes to ensure enquiry processing times are kept within customer / service levels.

- Seek opportunities to continuously improve workflow through identifying process inconsistences and proactively propose solution options.

Your success in this role will come from:

- Excellent written and verbal communication skills, including the ability to build effective relationships with key stakeholders.

- High level organisation skills with a clear understanding of work planning, including prioritisation, review and follow‑up.

- High level computer, organisational and time management skills.

- Ability to elevate enquiries when there is a potential of the deadline being missed.

- Ability to work under limited supervision and meet tight deadlines.

- Knowledge of water supply and wastewater systems, connections and operations.

Further information can be found in the attached PD – Enquiries Coordinator

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Steph Haines from the Talent Acquisition team steph.haines@sawater.com.au.

Applications close 11:55pm, 14 November 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.

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