Retail Operations Coordinator

4 days ago

Melbourne, Australia Adair's External Company Full time

Adairs & The Opportunity

Adairs is on an exciting journey to become Australia’s Ultimate Home Style Destination. This is a fantastic opportunity to be at the centre of our retail operations—driving efficiency, supporting key initiatives, and helping deliver national programs that shape the in-store experience across Australia.

As a Retail Operations Coordinator at Adairs, you’ll be the go-to person for the administrative, logistical, and planning support that keeps our retail network running seamlessly. From coordinating travel and store events to managing reward programs and internal communications, you’ll be the operational backbone of our Retail Operations team—ensuring everything behind the scenes runs smoothly so our store teams can focus on what matters most: delivering outstanding customer experiences.

Responsibilities

- Coordinate travel and events for the retail team, aligned with budget and planning

- Administer the HALO ticketing system, ensuring SLA compliance and managing stationery supplies for stores

- Spend regular time in-store with the retail team to understand their needs, challenges, and opportunities

- Support retail reward and recognition programs—including tracking store celebrations, anniversaries and competitions

- Prepare and share internal communications via SharePoint, email and other channels in collaboration with the Retail Communications Coordinator

- Maintain key operational resources like store master files, contact lists, trading hours, and templates

- Assist with the planning and documentation of store openings, closures and relocations

- Help prepare reports, dashboards, and presentations for the Retail team

- Provide general administrative support to ensure smooth daily operations

Qualifications

- Strong organisational and time management skills

- High attention to detail and ability to juggle multiple priorities

- Excellent communication skills and a collaborative mindset

- Confidence using systems like Microsoft Office, SharePoint and ticketing platforms

- A proactive and flexible approach to problem solving and admin tasks

Benefits

Make Home Your Career

Our people are everything to us, and we’re big believers in making our workplace fun and energising. It’s why we provide the following tools and benefits to help you thrive in your role.

We are all about collaboration and connection here at Adairs, so our team do work from the office 4 days a week with the option to work from home 1 day (if you choose).

- A passionate, high-performing team who love what they do

- A generous employee discount offering, 50% off full-price styles, 15% off sale styles, plus free shipping

- Free access to a leading EAP partner for support with health, finances, relationships, and more

- Tailored learning and development through our very own Adairs Academy

- Wellness program with free events to support work-life balance

What Next

If you're ready to take the next step in your retail career and join a fantastic Retail Operations team, click 'Apply Now' and submit your resume to express your interest.

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