Director Modern Airline Retailing Program

Job Description

- Challenge yourself to lead a transformation, redefining how Qantas sells and delivers modern airline retailing

- Together we'll achieve a bold shift from legacy systems to seamless, personalised experiences

- Permanent, full-time position based at Qantas Corporate Campus in Mascot

The Qantas Group is transforming how we offer, sell, and deliver our products. Modern Retailing represents a significant strategic priority as we move beyond legacy distribution models to customer‑centric, digitally enabled retailing powered by dynamic offers, seamless order management, and frictionless fulfilment across every channel.

The Director Modern Airline Retailing Program will lead this shift from legacy PSS and GDS systems to a modern retailing ecosystem using next‑generation OOSD capabilities. Reporting to the Executive Manager, Australasia Sales, Distribution and Modern Retailing, you will develop and execute the transformation strategy, drive dynamic offer and order management, and oversee platform implementation and risk mitigation.

Working closely with senior leaders across Commercial, Technology, Operations, and Customer Experience, you will deliver seamless digital experiences, optimise processes, and embed data‑driven decision‑making, while leading change and capability development across the organisation.

You’ll have:

- 15+ years aviation industry experience, with proven exposure across commercial, technology and operational functions

- 5+ years leading offer and order management or modern retailing initiatives, ideally within an airline or travel context

- Deep understanding of legacy airline systems (PSS, GDS) and next‑generation standards such as NDC and OOSD

- Proven track record in large‑scale business and technology transformation, including strategy development and execution

- Expertise in CRM, order management platforms and advanced data analytics tools, with strong data‑driven decision‑making capability

- Demonstrated ability to lead global, cross‑functional teams, influence senior stakeholders, and manage complex budgets and priorities

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You will be supported from day 1 with on‑the‑job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday 17th November 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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