Airline Loyalty Performance Specialist

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

Work type:

Full-Time (Permanent)

Location:

Sydney

Job type:

Velocity Frequent Flyer

Airline Loyalty Performance Specialist

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

Velocity is all about smart, simple, and speedy rewards. As part of our vibrant team, you’ll help deliver unforgettable value to millions of Australians — all while enjoying the perks of working for one of the country’s most loved travel brands.

What you’ll be doing:

As the Airline Loyalty Performance Specialist, you’ll play a pivotal role in driving commercial performance across the Airline Loyalty portfolio. Reporting to the Manager, Airline Loyalty, this role is key to shaping strategy and enabling data-led decision-making that delivers meaningful business outcomes.

In this position you will lead budgeting and forecasting, while providing actionable insights to support leadership decisions, and collaborate with specialists across the team to deliver key projects and performance initiatives. In addition, you will develop tools and frameworks, to uncover trends, identify opportunities, and translate data into strategic recommendations that align with the broader goals of the Airline Group.

Your role will further involve:

- Champion a data-led culture, using analytics and insights to guide decision-making and unlock performance opportunities across the Airline Loyalty portfolio.
- Interrogate and analyse data to identify trends, gaps, and commercial drivers using tools such as Microsoft Excel, Power BI, and other analytical platforms.
- Lead the budgeting and forecasting process for Virgin Australia’s points earn in collaboration with Velocity Finance, ensuring accuracy and transparency across financial cycles.
- Provide forward-looking performance insights, bringing together metrics and analysis from multiple data sources to inform strategic planning and leadership decisions.
- Partner with Velocity and Virgin Australia Data teams to enhance airline loyalty analytics and deliver measurable commercial outcomes.
- Build and maintain a pipeline of data enhancements, ensuring initiatives align with the airline loyalty strategy and deliver value to key stakeholders.
- Support key projects and initiatives within the Airline Loyalty team, tracking and measuring performance to drive continuous improvement and optimise outcomes.

You’ll be great for the role if you:

- A relevant tertiary qualification in Business, Commerce, Finance, Economics, Aviation, or a related analytical field.
- Proven experience in data analysis, commercial performance, or financial forecasting, ideally within the aviation, travel, or loyalty industries.
- Strong ability to interrogate and interpret large datasets to uncover trends, insights, and opportunities.
- Advanced Excel and Power BI skills, with confidence in building tools, models, and dashboards.
- Exceptional attention to detail and the ability to communicate insights through clear, compelling narratives.
- Strong stakeholder management and collaboration skills, with experience influencing cross-functional teams.
- A curious and strategic mindset, comfortable operating in a dynamic, fast-paced environment with multiple priorities.
- A collaborative and innovative mindset, someone who thrives on solving problems, testing new ideas, and driving results.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.

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