Customer Retention

Job Title: Customer Retention & CRM Manager

Posting Start Date: 31/10/2025

Job Description:

Summary

- Join a global brand with leading tyre market share

- Drive customer loyalty

- Competitive total remuneration package, discounts on tyres and servicing, generous employee benefits and paid volunteer leave

Join our friendly and supportive community. Accelerate your career at Bridgestone.

Our People Commitment

At Bridgestone, we know what matters to our people. That’s why our focus is on creating the conditions for our teammates to feel safe and happy at work.

We’re passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.

We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.

You’ll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of ‘Serving Society with Superior Quality’.

We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work. Our perks include:

- Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.

- Discounts on Bridgestone tyres and servicing for you, your family and friends Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.

- Annual paid volunteer leave to give back to a cause that matters to you – now that’s rewarding.

Your Growth, Our Future.

About the Role

Bridgestone is looking for a Customer Retention & CRM Manager to join our Marketing team at Eastwood, to lead our B2C and B2B customer retention strategy and execution for over 550 stores and 200 mobile vans, including Bridgestone Select Tyre & Auto, Bridgestone Tyre Centres, Lube Mobile, and Tony’s Tyre & Auto Care brands.

You’ll coach a trans‑Tasman team, collaborate with operations, CX and digital teams, and shape the future of customer marketing technology. Bring your expertise in CRM, marketing automation, project management, tech selection and team leadership to deliver measurable results and customer loyalty.

In this role, you will:

- Develop propositions that drive satisfaction and loyalty for B2C and B2B customers.

- Lead customer retention and lifecycle campaigns across ANZ.

- Align and develop a trans‑Tasman campaign delivery team.

- Manage CRM agency, vendors, and campaign budgets.

- Oversee CRM/marketing automation platform transition and integration.

- Ensure compliance with privacy and brand standards.

About You

You’ll have proven experience in CRM, retention or loyalty marketing and managing CRM/marketing automation transitions and vendor relationships.

Additionally, you’ll have:

- Strong project management and team leadership skills

- The ability to deliver data‑driven, multi‑channel campaigns that drive customer engagement and retention

- Excellent communication, stakeholder engagement, and analytical skills

- Commitment to compliance, privacy, and promoting a culture of safety

About Us

We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company‑owned stores, franchise partners, and mobile servicing solutions, with a team of more than 2000 passionate individuals across Australia and New Zealand.

How to Apply

Please submit your resume and cover letter. For a copy of the Position Description, please email recruitment@bridgestone.com.au

We look forward to hearing from you

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