Customer Retention Specialist

6 days ago

Greater Sydney Area, Australia Six Degrees Executive Full time $80,000 - $120,000 per year

OUr client is an ambitious, high-growth food and lifestyle brand on a mission to make healthy living effortless. Their products are designed to fuel busy, active Australians, from the elite through to everyday legends.

After a decade of strong growth and innovation, they are entering their next phase of expansion, and to support that momentum, they are looking for a CRM & Retention Specialist to help deepen customer engagement, drive repeat purchases, and deliver seamless, personalised experiences across every touchpoint.

The Opportunity

Reporting to the CRM & Retention Manager, you'll play a hands-on role in designing, building, and optimising lifecycle campaigns that connect, convert, and retain. You'll use data-driven insights, creative thinking, and marketing automation tools to craft journeys that turn first-time buyers into lifelong fans.

You'll collaborate closely with marketing, CX, and data teams to bring retention strategy to life, executing multi-channel programs that strengthen loyalty and drive business performance.

What You'll Do

  • Build and deploy lifecycle campaigns across email, push and SMS using leading CRM tools
  • Manage and optimise automated journeys for onboarding, retention, win-back and churn prevention
  • Execute A/B tests and share insights to continually improve engagement and conversion
  • Use segmentation and personalisation to deliver relevant, high-impact messaging
  • Monitor performance dashboards and report on key retention and lifetime value metrics

What You Bring

  • 2–4 years' experience in CRM, lifecycle or retention marketing, ideally in e-commerce, subscription or consumer brands
  • Proven ability to deliver results through multi-channel CRM programs
  • Confident working with data and tools such as , Google Analytics, BI dashboards, Excel or Google Sheets
  • Excellent project management skills, attention to detail and a collaborative mindset
  • A natural problem solver who thrives in fast-paced, evolving environments

Extra credit if you've worked with membership or loyalty programs, or have experience with personalisation, testing, or customer journey optimisation.

What is in it for you?
You'll join a high-performing, purpose-driven team that values creativity, curiosity and continuous improvement. They operate at pace and celebrate progress, back each other to grow, and genuinely enjoy the journey, rewarding passion committment and performance.

If you're ready to bring ideas to life, shape smarter customer experiences, and play a pivotal role in a brand that's redefining its category, we'd love to hear from you.

Apply now and help us take customer engagement to the next level  Or for a confidential conversation please reach out to Rachel Shermer on  or

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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