[High Salary] Level 2 Support Engineer
4 weeks ago
Cadence Connect is proud to be partnering exclusively with a leading Brisbane-based Managed Services Provider to appoint an Onsite Level 2 Support Engineer. This is a unique opportunity to join a people-first business that has built its reputation on delivering high-quality solutions, strong client relationships, and a culture that genuinely puts its team at the centre of everything.
The Onsite Level 2 Support Engineer will act as the trusted onsite presence for clients, providing technical support, managing escalations, and assisting with hardware installations and project delivery. As part of a collaborative engineering team spanning Levels 1–3, the role offers opportunities to mentor junior staff while continuing to develop technical expertise.
The Role
- Provide onsite technical support across desktops, servers, networking, and cloud platforms
- Assist with hardware rollouts, installations, and project-based work
- Resolve escalated incidents from Level 1 Engineers
- Build and maintain strong client relationships with a people-first approach
- Work with modern RMM and ticketing tools daily
What’s On Offer
- Base salary of $80,000 – $86,000 + Super + Vehicle, with progression linked to the successful completion of certification tracks
- Funded certifications, structured training, and dedicated learning time
- Salary increases and bonuses tied directly to professional development
- Career progression pathways mapped out from day one
- A supportive and social team culture built on values of teamwork, authenticity, and continuous improvement
- Recognition for contributions and genuine work-life balance with flexibility where needed
About You
The ideal candidate brings both technical depth and a strong customer focus. Required experience includes:
- Supporting Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive
- Azure Active Directory (Identity & Access Management) and Azure AD Connect
- Endpoint management with Intune, Autopilot, and Microsoft Endpoint Manager
- Windows 10/11 and Server 2016/2019/2022 administration
- Troubleshooting networking fundamentals including firewalls, switches, and VPNs
- Backups, patching, and monitoring in a multi-client environment
Additional requirements:
- 2+ years in a technical support role, ideally within an MSP
- Experience with RMM and ticketing systems
- A current driver’s licence and reliable transport
- Certifications such as Microsoft MS-900 and MS-102 or MD-102, as well as Azure AZ-900 and AZ-104 are highly regarded
Cadence Connect is exclusively handling this role. Please submit your CV and a brief cover letter, or for a confidential discussion please reach out to: Tom.Callender@cadenceconnect.com.au
Be part of a dynamic IT team - Onsite Level 2 Engineer, Microsoft & Azure focus, exciting client projects, and growth opportunities
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