Receptionist/Administrator

An exciting opportunity has arisen to support the Rehabilitation Team with administrative services at Sussex Rehabilitation Centre.

This is a diverse role allowing you to develop a range of different skills and participate within a multidisciplinary team.

The centre offers specialized care for individuals with neurological impairments such as stroke, traumatic brain injury and multiple sclerosis. Its services aim to enhance physical well-being, functional ability and reduce care needs. Additionally, the centre provides prosthetic and orthotic services, including custom limb production and maintenance and runs a specialist occupational therapy service for wheelchair assessment and prescription.

This is a full time Band 3 Role working 37.5 Hours Per Week.

We require a team member to work Monday- Friday covering 37.5 hours across these 5 days.

You will join out team of consultants, prosthetists, physios and other Advanced Clinical Practitioners who work extremely hard in providing clinical care to rehabilitation patients.

Main duties of the job

The main duty of this role is to be the first point of contact for all patients entering the centre. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person, telephone and email enquiries, booking appointments and patient transport where needed and liaising with the multidisciplinary team to ensure efficient care is provided to all patients.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

- Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo

- Varied environments: community hospitals, patients' homes, and bases across Sussex

- Flexible working options: part‑time, flexi‑time, annualised hours, and flexi-retirement

- Excellent training, development, and research opportunities

- Cost‑effective workplace nurseries in Crawley, Hove, and Brightono

- Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network

- Level 3 Disability Confident Leader and Veteran Aware Trust

- Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

a) The post holder will work closely with clinicians, outpatient managers and other outpatient admin staff to support them in developing and running an efficient and responsive administrative support function.

b) The post holder will be able to explain non‑clinical service information to patients and other members of the public and will give advice on administrative or other corporate procedures. Receives messages and requests for information, responds within procedural guidelines or refers to a manager or clinician if necessary.

The post holder will communicate meeting arrangements to Trust colleagues and external partners.

Person Specification

Qualifications

- Educated to GSCE level or equivalent

Skills and Knowledge

- Ability to communicate clearly and appropriately with patients, NHS staff at all levels, and members of the public, both face‑to‑face and on the telephone

- Ability to work under pressure and deal with conflicting demands

- Ability to work both as part of a team and independently.

Experience

- Experience of Microsoft Word, Excel and outlook email

- experience of working within the NHS or a similar setting

- Experience of using computerised information and appointment systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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