Only 24h Left: Senior Windows Desktop Engineer

2 days ago

Canberra, Australia Online 89 Pty Ltd Full time

A Senior Windows Desktop Engineer (EL1 equivalent) is required to contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools.

You will work closely with team members and team leads to organise and prioritise work activities to achieve agreed objectives, while maintaining and developing key business relationships. You must be a good communicator, team player and possess qualities in line with the expectations for an APS6 in the Australian Public Service Commission’s Integrated Leadership System (ILS).

Your key responsibilities may include:

- Design, development, maintenance and (Level 3) support for:

- the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile).

- the enterprise messaging and collaboration environment.

- enterprise remote access solutions (virtual desktop and VPN).

- Packaging and deployment of applications.

- Management of automated patching processes.

- Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).

- Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams.

- Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement.

- Develop and maintain technical documentation, SOPs, and knowledge base articles.

- Participate in project planning and execution for upgrades, migrations, and new service rollouts.

- Monitor system performance and implement proactive measures to ensure reliability and scalability.

- Mentor junior engineers and contribute to continuous improvement initiatives.

These responsibilities would apply across a range of key technologies, such as:

- Microsoft Windows (and related environment management, monitoring and automation tools).

- Microsoft Exchange (Server and Online) and Microsoft Teams.

- Microsoft 365 Apps for Enterprise.

- Microsoft Intune (device management and configuration) and Group Policy.

- Automation products and scripting with Microsoft PowerShell.

- Strong stakeholder engagement and management skills.

- Excellent communication skills (written and verbal).

- Dedication to development as part of a team, including through preparation of detailed documentation and supporting colleagues through coaching and training.

- Strong problem-solving or analytical skills with a focus on resolving issues.

- Dedication to quality assurance and continual improvement.

- Ability to work under broad supervision with a high-degree of independence, and also to work collaboratively within a geographically-disperse team.

The department is keen to hear from candidates with strong skills in Microsoft Exchange and Microsoft Intune, as well as candidates with in-depth experience in automation in an enterprise ICT context.

Apply Now

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