Desktop Engineer

5 days ago

Canberra n Capital Territory, Australia Hatchit Studios Full time $100,000 - $120,000 per year

Associate Service Desk Analyst (Desktop Engineer)


Location:
Canberra, ACT (Onsite – Flexible WFH options available)


Contract Duration:
December 2025 – 30 June 2026 (with 2 × 6-month extensions)


Industry:
Federal Government ICT Projects


Security Requirement:
Baseline Security Clearance required prior to commencement
; must be eligible to obtain
NV1

Hatchit Studios is seeking a skilled
Associate Service Desk Analyst (Desktop Engineer)
to support a
federal government client
in enhancing and maintaining its enterprise desktop environment.

This is an exciting opportunity for an experienced ICT professional who enjoys hands-on technical work, troubleshooting complex issues, and delivering secure and efficient endpoint solutions within a large-scale government setting.

About the Opportunity

The successful candidate will be responsible for providing Level 3 technical support across the organisation's desktop fleet, managing software deployments, enforcing security policies, and contributing to ongoing ICT improvement initiatives such as Windows 11 migration and endpoint management optimisation.

You'll work within a collaborative ICT team focused on continuous improvement, service quality, and operational excellence.

Key Responsibilities

  • Build and deploy Windows devices using
    Microsoft Intune
    and
    Standard Operating Environment (SOE)
    configurations.
  • Manage
    application packaging, deployment, and patching
    using
    Intune
    and
    SCCM
    .
  • Create, maintain, and enforce
    device configuration and compliance policies
    .
  • Provide
    Level 3 troubleshooting
    support for desktop, network, and authentication issues.
  • Implement
    ACSC Essential Eight
    controls across endpoints.
  • Support
    BitLocker encryption
    ,
    AppLocker/WDAC
    , and endpoint protection configurations.
  • Develop and maintain
    technical documentation
    and knowledge-base articles.
  • Contribute to strategic ICT initiatives including
    Windows 11 rollout
    and
    cross-platform device management
    .

Skills & Experience Required

  • Proven experience in
    M365 Apps
    ,
    application packaging
    ,
    PowerShell scripting
    , and
    Level 3 troubleshooting
    .
  • Strong knowledge of
    Microsoft Intune
    ,
    SCCM
    , and Windows endpoint management.
  • Demonstrated ability to enforce and maintain
    security and compliance policies
    .
  • Experience supporting hybrid environments with a focus on
    user experience and operational efficiency
    .
  • Excellent communication and documentation skills.

Why Join Us?

  • Work on impactful
    federal government projects
    that enhance national ICT operations.
  • Enjoy
    competitive rates
    and
    flexible work arrangements
    .

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