Operations Business Partner, User Voice

Job Description

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide.

About the role

We’re looking for an Operations Business Partner to supercharge how our User Voice team delivers, connects, and scales. User Voice is a 500+ person, globally distributed org made up of Customer Service specialists, engineers, product, designers and operations, and this role is at the heart of helping them all work together seamlessly.

Reporting to the Chief of Staff of User Voice, you’ll be the glue that connects goals, people, and processes, making sure our teams have the clarity, tools, and support they need to do their best work. From owning Jira and goal delivery tracking to orchestrating team rituals, events, and culture-building moments, you’ll be creating the smooth rhythms that help UV thrive. If you love building scalable processes, enabling others across both technical and non-technical spaces, and get energy from helping cross functional teams succeed this could be the role for you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

- Leading Jira ownership: Setting up, optimising, and scaling Jira as the central hub for User Voice goal delivery, tracking, and reporting.

- Running smooth goal cadences: Making planning cycles seamless, connecting the big picture to day-to-day progress, and highlighting wins, blockers, and dependencies.

- Building visibility: Designing dashboards and reports that give leaders clear, trusted insights into performance and outcomes.

- Operationalising ways of working: Streamlining org-wide cadences (e.g. All Hands, research, specialty reviews) to ensure they deliver value.

- Driving cultural connection: Organising events, rituals, and connection points that bring our globally distributed team together, from AU celebrations to major onsite events.

- Turning insights into action: Partnering with People Partners and Leads to translate Pulse feedback into meaningful improvements across User Voice

- Supporting special projects: Stepping into high-impact initiatives (like Hackathons, Canva World Tour, or specialty process rollouts) and making sure they land smoothly.

- Experimenting with AI + automation: Identifying opportunities to reduce manual effort, trial new tools, and unlock efficiencies at scale.

You're probably a match if

- You have a few years experience in operations, program/project management, or an equivalent team-enabling role.

- You’re confident using Jira and know how to make it work for both technical and non-technical teams building dashboards, workflows, and reports that people actually use.

- You’re based in Sydney, with flexibility to be in the office at least 2–3 days a week.

- You’re a systems thinker who loves turning complexity into clarity whether that’s mapping dependencies, simplifying processes, or helping others see the big picture.

- You thrive in ambiguity when priorities shift or problems don’t have a clear owner, you lean in, figure it out, and bring people with you.

- You’re an excellent communicator, able to influence without authority, craft clear updates, rally teams, and make sure no one misses the context.

- You’re passionate about team culture and connection and you enjoy creating experiences (onsites, events, rituals) that make distributed teams feel engaged and included.

- You’re curious about AI and automation and not afraid to test new tools and find smart ways to reduce manual effort and unlock scale.

- You operate with judgment, and urgency knowing when to dive into the details, and zoom out to see the big picture.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

- Equity packages - we want our success to be yours too

- Inclusive parental leave policy that supports all parents & carers

- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you

Please note that interviews are conducted virtually.

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