Lead Data Analyst

**Canva’s Commitment and Mission - At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you- Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 peopleand the best bit is that we’ve only achieved 1% of what we know we’re capable of.- Join us and design your future.- About the User Voice Super Group: - Our Vision is "Every user empowered, every voice heard". User Voice is our critical interface to our most valuable partners: our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. User Voice is responsible for customer happiness and their ability to get help, as well as providing clear insights to improve user experiences.- We're looking for self-motivated leaders who are curious about our users, have empathy for our customer agents (300+) and who are excited to seek out valuable insights. We don’t want you to just be a resource that answers questions - we want you to act as a genuine data partner with your team and the broader business. We have a lot of data and need people who can use their skills to help us make the most of it- You’ll be coming into a diverse data team, who really do enjoy finding answers to the problems that our users have. We’re looking forward to continuing to grow our team and gaining a range of new perspectives and ideas on how we can achieve our goals and help more people.- This role will rely on your particular strengths in building out data-driven decisions, communicating closely with stakeholders, and organising your fellow data team members such that the data attitude in this space is highly proactive.**Role Responsibilities**: - Coach a team of data specialists, composed of BI Analysts, Data Analysts and Analytics Engineers across 3 groups. This role will act as a driver of data strategy and will coordinate closely with the supergroup leadership. - It will require close coordination with several stakeholders and a real sense of drive and initiative to keep things moving. You’re pro-active. you identify the opportunities where your team can make the largest impact, and you see it through. - Although you are a technical guru, you also have people skills and know how to coordinate a team, align with stakeholders, and organise a data strategy in your particular area. - Find insights that help us understand both Canva and our customers - we want you to be creative and insightful, rather than just throwing the usual metrics at the wall to see what sticks. - Suggest and run interesting experiments that will actually move our metrics - when we push tests to 100% we want to actually see the bump in the relevant graph. - Build and maintain the dashboards for your super group’s key metrics and initiatives, and make them look really good - you don’t need to be a designer or have any design talent, you just need to want to build cool things. - Own projects, data models, dashboards, and other artifacts and keep them up-to-date and high quality in a hyper-growth environment. - Use our giant databases to answer the sort of questions that sound really simple but turn out to be challenging (and fun). Help us extend data literacy and curiosity throughout the whole company **Required Skills & Experience**: - Experience leading data analysts and/or cross-functional teams. - Working with subscription-based data sets. It would be desirable if you have experience with collaborative products as well. - Strong competency with SQL; experience with data warehouses such as Snowflake, Redshift, or BigQuery is a plus - Experience wrangling and analysing data using Python or R. - Experience with optimising product funnels, running experiments, and building dashboards that effectively communicate results and outcomes. - A grounding in mathematics / statistics and a bachelor's degree in a STEM area is preferred; but not required. - Strong communication skills - verbal and written - be able to break down complex topics into simple solutions and ideas. Stakeholder management skills are vital in this role. - Bonus: experience in dealing with customer support ops. **Company Benefits**: - Competitive salary, plus equity options - Flexible working hours, we value work-life balance - In-house chefs that cook delicious breakfast and lunch for us each day - Free Yoga membership - Generous parental leave policy - Pet friendly offices including a garden, climbing wall, unisex toilets - Sponsored social cl