Product Manager

**Canva’s Commitment and Mission**

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 peopleand the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

The mission of Product Managers at Canva is to create the most accessible design tool for every person in the world. We believe that we can improve the world by empowering everyone to design and communicate visually. As a Product Manager at Canva, you help set this vision, define what that future looks like, and build the products and features that get us there.

Product Managers collaborate with Canva’s founders to set the strategic direction, scope, and success metrics for product initiatives. We work across teams of designers, software engineers, marketers, and analysts to ensure we're delivering an exceptional experience to all our users. We are responsible for implementing and collaborating on product strategy, road mapping, and prioritization as our product grows.

**About the User Voice Help Centre team**

The Canva User Voice Help Centre team’s mission is to make getting help and inspiration simple for everyone and every design. Their purpose is to make it easy to exchange help, ideas, and inspiration with people using Canva around the world.

We’re looking for someone with a user-first mentality who is comfortable using qualitative and quantitative inputs to make decisions. You’ll be equally comfortable partnering with product designers to develop and execute customer research and developing hypotheses for experiments with data analysts. Your experience operating in dynamic environments while moving teams from ambiguity to clarity will see you shine in this role. You will have a respectful and collaborative way of working, and a crystal-clear communication style.

**What you'll be doing **: -Identify and solve hard customer problems by building simple, delightful new product experiences.
-Own the end-to-end product development process for our Help Center team from research and problem definition to design, build and launch.
-Build and deliver a product roadmap supported with insights from customer feedback, data analysis, market research, user testing, and the experience of other teams internally.
-Work with product and personalization teams across Canva to discover additional opportunities to deepen the Help Center knowledge base providing exceptional support for all of Canva’s user segments.
-Identify and solve hard customer problems by building simple, delightful new product experiences.
-Own the end-to-end product development process for our Help Center team from research and problem definition to design, build and launch.
-Build and deliver a product roadmap supported with insights from customer feedback, data analysis, market research, user testing, and the experience of other teams internally.

**Key skills and experience we're looking for**:
**You have experience in a product management role; **for a consumer-facing SaaS product, related online software product, or digital product.
- **You are constantly motivating those around you through your passion and drive **for what you do and keep everyone on track, ensuring everyone’s doing their best. You can rally the team to work together and make sure everyone is working effectively to reach their goals.
- **You have worked with engineers and have a good understanding of web tech stacks.** You're familiar with the backend, frontend, and everything in between. You know that an engineer’s job is often to perfect the details; while your job is to map these details to the bigger picture.
-You feel at home when
**using data to make decisions—whether that’s analytics, user research, survey feedback, or in-person user testing.** When presented with competing imperatives and a mountain of data, you can identify and organize clear, concise actions, arriving at appealing and practical solutions to problems.
-You are a
**problem solver** who is driven by a challenge. You have a structured process for problem-solving and can take a problem—with many moving parts—and break it down into small achievable actions. You know when to be flexible though, and can alter your structure to fit the needs of the team and project.
-You are a
**user advocate that values the backing of research and data analysis** when it comes to creating modern solutions, shippin