Senior User Researcher

Design | Sydney, Australia | Remote, Remote

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your team

You’ll join a high-performing team of mixed methods researchers leading strategic, high-impact work to shape the future of IT and customer support experiences at Atlassian. We partner closely with product, design and engineering to shape vision, drive innovation, and deliver actionable insights with a deep focus on real world service use cases. As a senior team member, you’ll drive high-priority research, balancing speed and quality in execution. You’ll mentor others, foster continuous learning, and help set the direction for research excellence that influences millions of users worldwide.

What you’ll do

Lead impactful research: Design and drive research projects end-to-end—scoping, fieldwork, analysis, and synthesis—focused on uncovering opportunities to accelerate and improve AI-powered experiences.

Deepen understanding: Apply a broad toolkit (e.g., interviews, surveys, field studies, experiments) to provide nuanced insights into user needs, behaviors, and workflows.

Partner strategically: Collaborate with product, design, engineering, and other teams to ensure insights directly inform product direction.

Translate complexity: Communicate findings clearly and persuasively to non-research audiences—including senior leaders—through storytelling, visualization, and actionable recommendations.

Drive adoption of insights: Help teams interpret and apply research to real-world challenges, supporting alignment and change management as AI transforms products and practices.

Advance the craft: Introduce new tools and methods, promote research best practices, and foster a culture of curiosity and continuous improvement.

Mentor and coach: Support peers and team members by building skills in research practice, AI literacy, and creative problem-solving.

Model collaboration: Champion inclusivity, knowledge-sharing, and team cohesion to strengthen Atlassian’s research culture.

Your background

5+ years of user experience research in complex or enterprise software environments, with a proven record of influencing product roadmaps and strategy.

Advanced degree (Master’s/PhD) in HCI, Psychology, Social Sciences, Human Factors, Market Research or related discipline.

Deep expertise with methods such as interviews, concept testing, field studies, co-creation workshops, longitudinal/ in-situ studies, and triangulation with quant. Strong data management and analysis skills using tools such as Qualtrics, Dscout, Dovetail.

Experience researching AI‑powered products or features, with understanding of user needs, adoption barriers, and opportunities for transformation.

Exceptional skill in synthesizing findings into clear, narrative‑driven insights tailored for decision‑makers.

Skilled at building trust and working across disciplines; able to influence diverse teams.

Experience mentoring peers, driving alignment, and contributing to a culture of continuous learning and improvement.

Thrives in ambiguity, proactively finds ways to add value, and demonstrates deep curiosity about the potential of AI to transform products and experiences.

At Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we/'re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone/'s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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