▷ [Immediate Start] Voice Engineer

Overview

Join our Global Voice Services team which supports enterprise-wide unified communications infrastructure, and work in a multi-talented and diverse team across geographical locations. You will learn new technologies and help manage voice solutions and systems to meet business, service and lifecycle requirements.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a highly organised and motivated individual with an interest in providing first class support for end-users and stakeholders, you will look after the day-to-day operations of various communication, voice, and voice recording platforms, and be involved in monitoring of system dashboards for active alerting systems. With a good understanding of event prioritisation, you will action tasks accordingly across the organisation.

What you offer

- Experience working in unified communications and/or networking in a large enterprise environment as a network or voice engineer
- Exposure to cloud voice applications, contact centre / call centre applications and routing
- Bachelor's degree in related field – Networking / Computer Science / Engineering / Cyber Security
- Willingness to respond to voice related outages on 24/7 basis when on-call
- Exposure to voice recording systems (Verint v15, VFC, NICE, Dubber) in a regulatory environment is highly regarded
- Knowledge of cloud-based UC and cloud-based calling functionality is valuable
- Experience working in banking or energy trading environment is highly regarded.

What we offer

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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