Home Care Administrator

1 week ago

Australia Burbank Full time $70,000 - $120,000 per year

Call Centre & Customer Service Customer Service Melbourne Permanent / Full Time

11/9/2025

  • Free onsite parking for easy daily access
  • Staff discounts on house & land packages
  • Career development with tailored growth plans

Are you passionate about delivering exceptional customer service and coordinating seamless post-build experiences? At Burbank, we're proud to build more than homes; we build trust, relationships, and futures.

As our new Home Care Administrator, you'll be the friendly, organised, and proactive link between our clients, inspectors, and trades, ensuring every homeowner enjoys a smooth and supportive warranty journey.

About the Role

As a Home Care Administrator, you'll play a pivotal role in:

  • Ensuring clients have a positive experience during the maintenance and warranty period of their new home
  • Coordinating appointments, inspections, and repairs with inspectors and trades
  • Managing defect documentation and work orders with precision and care
  • Providing timely updates and clear communication to clients and contractors
  • Maintaining accurate records and ensuring all tasks are completed within agreed timeframes

What You'll Bring

We're looking for someone who is:

  • Customer-focused with strong administrative and time management skills
  • A confident communicator who thrives in a fast-paced environment
  • Tech-savvy and quick to learn new systems
  • A natural problem solver with high attention to detail
  • Familiar with construction plans and the residential building process (desirable, but not a must)
  • Knowledgeable about the Victorian Building Authority Guide to Standards and Tolerances (or willing to learn)

Why Join Burbank?

We offer more than just a job; we offer a future. Enjoy a competitive salary and a suite of benefits designed to support you and your family:

  • Discounts on house and land packages
  • Health & Wellbeing programs
  • Additional leave for community service
  • Tailored development plans and career growth
  • Employee Assistance Program
  • Discounts on IT and building materials
  • Corporate discounts with major retailers
  • Paid Parental Leave (top-up on government scheme)

Ready to Apply?

If this sounds like the opportunity for you, click Apply Now to submit your cover letter and resume.

For a confidential discussion or to learn more about the role, feel free to reach out to our Talent Acquisition Lead, Lainie McCluskey

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