Practice Support Officer

2 weeks ago

City of Melbourne, Australia Family Doctor Pty Ltd Full time

Family Doctor is looking for a proactive and reliable Practice Support Officer to join our team. This role is central to ensuring our clinics run smoothly and that staff have the resources and support they need every day.

About Family Doctor Pty Ltd
Family Doctor Pty Ltd is one of Australia’s leading doctor-owned networks of General Practices, dedicated to providing comprehensive, high-quality healthcare to families and communities nationwide. We are recognised for our patient-focused approach, state-of-the-art facilities, and our team of highly skilled medical professionals committed to clinical excellence and innovation.

Key Responsibilities

- Supplier & Quotes Management: Source quotations for services (electricians, plumbers, movers, gardeners, repair & maintenance, etc.) and products required across all clinics.
- Purchasing & Ordering: Order office and IT supplies (toners, printers, monitors, laptops, headsets, cables, etc.). Manage and approve orders from Officeworks and VistaPrint (business cards & stamps). Arrange groceries for staff (Coles orders).
- Support for Clinics & Support Office: Provide clinics and support office staff with required goods and services. Arrange IT equipment and medical equipment deliveries via AusPost/TNT. Oversee stock management of IT and office items stored on-site. Manage the eBay account, including listing and selling equipment, handling customer inquiries, and ensuring a smooth sales process from posting to post-sale support.
- Administration: Upload invoices to TRAILD accounting system. Take meeting minutes for meetings. Complete forms as required (e.g., Medicare).
- Customer Support: Answer and manage calls related to the Family Doctor App when issues arise.
- Premises Maintenance: Source and arrange quotes for repairs and upkeep of office premises. Assist the Property Manager with maintenance, repairs, and property-related tasks. Coordinate contractors and follow up on completion of works. Monitor and report on property-related issues across clinics and offices.
- Digital Marketing Support: Assist with creating and posting content for social media and clinic website updates. Coordinate with external marketing providers (where relevant). Support online reputation management (reviews, business listings, website updates).

What We’re Looking For

- Strong organisational skills with attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Comfortable liaising with suppliers and contractors.
- Basic IT and office equipment knowledge.
- A team player with a can-do attitude.

Why Join Us? You’ll be part of a supportive and collaborative team that makes a real difference in helping clinics and staff provide the best care for patients.

Job Classification

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