Member Support Officer, VIC/TAS

4 weeks ago

City of Melbourne, Australia The Royal Australasian College of Physicians Full time

About the RACP
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our Values
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?
As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more

Our 3-2-1 Hybrid Working Model

- 3 days from anywhere in Australia or Aotearoa New Zealand per week,
- 2 days from an RACP office location per week,
- 1 of the two days per week in office spent with your team.

Job Description

The Member Support Officer (MSO) sits within the Regions team and is responsible for providing practical, on the ground, member services across Australia and Aotearoa New Zealand including (but not limited to); training and advice on the RACP education programs, Continuing Professional Development (CPD) program and Supervisor Professional Development Program (SPDP); coordination and logistical assistance for local meetings and events; and general member support functions.

- Support our Victorian and Tasmanian members
- Some evening and weekend work required
- Own car and drivers license needed

Other responsibilities include:

- Being the link between local supervisors, the State Committee, Education Services and Professional Practice
- Preparing, coordinating and facilitating new Curriculum, Training Management Platform (TMP) or Physician Readiness for Expert Practice (PREP) training activities including workshops and TMP/PREP information sessions for members
- Supporting the key state office activities and events for members; e.g. Advanced and Basic Trainee Forums
- Supporting the deployment of Member Services initiatives among local members
- Acting as an on-going communication channel between Member Engagement & Support and local membership
- Secretariat to the State Trainees’ Committee

Desired Skills and Experience

The successful candidate will have relevant qualifications or equivalent experience in a member services organisation. You will also possess the following skills and attributes:

- Current drivers licence and own car
- Effective written and oral communication skills
- Experience providing high level member services and support
- Ability to facilitate training workshops
- Demonstrated ability to work collaboratively with members from different parts of an organisation/service or business
- A commitment to professional customer / member service
- Ability to prioritise and manage deadlines
- Recognition of requirements for confidentiality
- Demonstrated high level skills in managing stakeholder expectations in a complex environment
- Strong experience in the use of Zoom, Microsoft Office suite and SharePoint.

Experience in the Victorian and/or Tasmanian health system would be advantageous.

To apply, please submit your resume and short cover letter by COB 13 October 2025. For further information, please email recruitment@racp.edu.au.

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