Service Workshop Manager

Posted Thursday 23 October 2025 at 2:30 pm

About Hallam Truck Centre

Hallam Truck Centre flies the PACCAR flag in southeast Melbourne and Victoria. As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus PacLease Rental and Leasing. In addition to the Kenworth and DAF brands, we are also all makes capable and full service dealers for the extensive range of PACCAR, Cummins and CAT truck engines, as well as Dana, Meritor, Eaton, Wabco, Knorr-Bremse and SAF-Holland commercial vehicle technologies.

About

Reporting to the Service Manager of Hallam Truck Centre, this is a rare and rewarding opportunity for a motivated Service Workshop Manager to lead, support and manage the daily operations within our busy Service Workshop.

This role plays a key part in driving the performance and efficiency of the workshop team while ensuring high-quality service outcomes, safety standards, and customer satisfaction. The successful candidate will demonstrate strong leadership, a focus on continuous improvement, and a commitment to maintaining manufacturer standards and company policies.

We are committed to attracting the best talent and offer:

- Full-time position with an attractive and competitive salary package

- Fully maintained company vehicle, laptop, and phone

- Work with one of Australia’s market-leading truck brands

- Free on-site barista coffee and parking

- Free on-site fully equipped gym

- Free onsite monthly myotherapy

- Supportive team environment within a growing business

- Focus on your wellbeing with CMV Care

- Discounted corporate income and health insurance options

- Opportunities to support community partnerships through the CMV Foundation

- Enjoy annual company dinners and picnics

Key Responsibilities

- Oversee and coordinate daily workshop operations, ensuring productivity, efficiency, and quality standards are met

- Support and lead workshop staff, ensuring they have the tools, training, and direction needed to perform at their best

- Ensure all work is completed to manufacturer specifications and within agreed timeframes

- Oversee apprentice and technician training, development, and performance reviews

- Promote and enforce safe work practices and compliance with company policies and procedures

- Monitor and manage workshop performance, productivity, and workflow

- Deliver outstanding customer service, ensuring all customer concerns are addressed promptly and effectively

- Collaborate closely with the Service Manager to achieve key performance objectives and continuous improvement initiatives

- Maintain accurate and detailed service records and reporting

Skills and Experience

- Proven experience in a workshop leadership or supervisory role within the automotive or heavy vehicle industry

- Strong technical knowledge of service and repair processes

- Excellent communication and interpersonal skills with the ability to build effective relationships across all levels

- A hands‑on leader with a commitment to safety, teamwork, and service excellence

- Strong organisational and problem‑solving skills, with the ability to manage multiple priorities

- Sound computer literacy and familiarity with service management systems

At Hallam Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses. If you have the skills and experience necessary and want to become an important part of our successful team then please click Apply to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

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