Assistant Tenant Participation Officer

Inner West & Southeast Sydney Location (1 role looking after both areas)

Full‑Time Permanent Role

Clerk Grade 5/6 - $99,938 - $110,271 plus superannuation and leave loading

Your role

The Assistant Tenant Participation Officer will play a key role in building vibrant, engaged, and empowered communities. Working closely with tenants, you’ll coordinate the development and delivery of tenant engagement initiatives that support Home NSW to improve services by putting the tenant at centre of what we do. Being an advocate for our tenants, this role will be hands‑on, community‑focused and rewarding

What you’ll do

Making a significant impact in the community and assisting tenants to have a stronger voice in shaping their communities, the responsibilities of this role will include, but will not be limited to:

- Building transparency and trust with tenants to encourage them to participate and speak up about concerns or issues

- Developing and implementing a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non‑government) and the local community

- Collaborating and analysing results from these feedback systems to identify main issues and areas of concern and implement a plan for next steps

- Coordinating and assisting in the development of community‑based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities

- Managing key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities

- Contributing to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities

- Organising and contributing to community meetings and workshops

- Networking with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups

What we’re looking for

To be successful in this position, the ideal candidate will have:

- Relevant qualifications as well as 2‑3 years’ experience in tenant participation, community development, or community services

- An engaging, trustworthy and approachable nature

- Ability to work under tight deadlines with competing priorities

- Ability to work in adherence to legislation and governing compliance requirements

- Familiarity with working with people of diverse backgrounds and life experiences

- An empathetic and results‑driven nature

- High‑level interpersonal and facilitation skills, with the ability to build trust and manage sensitive issues

- Strong motivation and dedication to drive better outcome initiatives

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Click apply, attach an up‑to‑date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Targeted Question 1 – In 500 words or less, please tell us about a time where you utilised tenant or community feedback to develop a plan/program to address, improve and minimise further escalation of these concerns

- Targeted Question 2 – In 500 words or less, please tell us about a tenant or community program, project or strategy that senior management and/or stakeholders were reluctant to engage in. Why were they reluctant and how was this resolved?

Applications close Sunday 9 November 2025 at 11:59pm

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Bianca Jagger on 0410693063 or bianca.jagger@homes.nsw.gov.au

If you are interested in this role in another advertised location, please apply to that role directly; this role is for the intended location only.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mary Michael on 0499 531 131 or via mary.michael@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

- We continue to hire great people with a wide variety of skills, experience and backgrounds. These include people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

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