Housing Officer

Habitat for Humanity is a global not-for-profit provider of housing for low-income families in need. Established in 1976, Habitat for Humanity has changed the lives of people all over the world. Today, Habitat for Humanity works in thousands of communities around the world and has built, rehabilitated and repaired over one million homes, helping more than 62 million people. We are an inclusive workplace and believe that people should be employed on the basis of merit. Our vision is a world where everyone has a safe and decent place to live.

Habitat for Humanity Australia (HFHA) is a Tier 3 Community Housing Provider. HFHA supports service delivery partners by providing safe and decent housing for those they support. The Housing Officer is responsible for delivering high quality tenancy and property management for Habitat for Humanity Australia.

More about the job:

The Housing Officer plays a critical role in delivering safe, secure, and sustainable housing solutions aligned with Habitat for Humanity Australia's mission. This role is responsible for the effective management of housing assets, tenancy relationships, stakeholder partnerships, compliance with WHS standards, and the successful delivery of new housing projects.

Functions of the role:

Property and Tenancy Management

Manage day-to-day operations of housing assets, including maintenance, inspections, and repairs.

Oversee tenancy agreements, rent collection, and tenant and landlord communications.

Ensure properties meet safety, quality, and regulatory standards.

Respond to tenant issues and coordinate support services where needed.

Partnership and Stakeholder Engagement

Build and maintain relationships with community organisations, service providers, and local councils.

Collaborate with internal teams and external partners to support tenant wellbeing and housing outcomes.

Represent the organisation in housing-related forums and networks.

Work Health and Safety (WHS)

Ensure all housing operations comply with WHS legislation and organisational policies.

Conduct regular risk assessments and implement safety protocols.

Provide WHS training and guidance to staff, contractors, and tenants as required.

Reporting and Evaluation

Maintain accurate records of property and tenancy activities.

Prepare regular reports on housing performance, occupancy, maintenance, and tenant satisfaction.

Contribute to program evaluations and continuous improvement initiatives.

Project Management and Asset Delivery

Support the planning and delivery of new housing projects, including refurbishments and new builds.

Coordinate contractors, timelines, budgets, and compliance requirements.

Monitor project progress and ensure alignment with strategic goals and funding agreements.

Experience in housing/property management or tenancy services.

Strong understanding of WHS legislation and compliance.

Excellent communication and stakeholder engagement skills

Ability to manage multiple priorities and projects effectively

Proficiency in reporting, data management and evaluation.

Other Requirements

Experience working in community housing, homelessness, or social services.

Knowledge of trauma-informed practice and culturally safe service delivery.

The successful applicant will need to provide evidence of a clear criminal history and adhere to HFHA's Code of Conduct, policies and procedures including the Child Protection Policy.

Class C drivers licence.

A satisfactory driving history and may need to provide details of their driving history as part of the application process.

Habitat’s Statement of Expectations surrounding Safeguarding

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity’s code of conduct.

HOW TO APPLY

All applications need to contain a CV plus a covering letter outlining your suitability for the role via email Mduby@habitat.org.au

Applications will be reviewed as soon as they are received.

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