CLAIMS ADMINISTRATOR

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.CLAIMS ADMINISTRATOR page is loaded## CLAIMS ADMINISTRATORremote type: Régimen de oficina totallocations: Australia Headquarter Victoriatime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR108043## ## **Job Description****About the role:**We currently have an excitingopportunity for a self-motivated **Claims Administrator**to join our Claims team based in **Tullamarine HQ**on a**full time basis.**This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damagers. The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recover.**Your key duties and responsibilities will also include, but are not limited to:*** Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departments* Gathering and sorting relevant information in order to raise and process new claims* Preparing IRF paperwork for refund/charge transactions or outsource recovery allocation* Dealing with telephone inquiries regarding claims and provide information as requested* Maintaining accurate file notes surrounding financial transactions and case development* Responding to email queries* Proactively resolve any issues that may inhibit the flow of work* Developing a sound knowledge or Europcar Rental Terms and Conditions* Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines**To be considered, you should possess:*** Strong customer service skills and being able maintain a calm and professional approach* Exceptional level of communication skills, both verbal and written* Ability to work in a fast paced environment and under pressure to meet deadlines* Possesses problem-solving skills* Computer literate is highly desirable* Proven ability to work in a team environment**What we offer you:*** A career in a globally recognised company that values its employees* Management support to coach and mentor you along the way, only setting you up for success* Free onsite parking and hybrid working arrangements available* Rewarded with an inclusive and dynamic team environment* Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness* Discounted car rental - great discounts for staff, family and friends* Great culture, working with an energetic and high performing team**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe."We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).More info: www.europcar-mobility-group.com**Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en: #J-18808-Ljbffr