Client Service Specialist

6 months ago

Perth, Australia Marsh Full time

**Client Services Specialist**

**What can you expect?**
- In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.
- Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.
- Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**What is in it for you?**
- Interesting and diverse client portfolio.
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organization.
- Successful, established corporate team with energetic and supportive colleagues.
- Genuine flexible work life balance

**We will count on you to**:

- ** Collaboration** - Acts as a connector between Broking and Operations, bring colleagues together to bring the best of the enterprise to client solutions.
- ** Initiative** - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.
- ** Productivity & Efficiency** - The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.
- ** Technology** - Understands and effectively applies the Company’s specialized technology resources to meet objectives and satisfy client needs.
- ** Organization** - Considers future client needs and plans accordingly to make available sufficient resources. Consistently operates with a highly self-organized style to produce accurate work on time; organizes group tasks and resources on behalf of the team; efficiently implements instructions delegated by manager/supervisor; produces work with the confidence of manager/supervisor.
- ** Communication** - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
- ** Innovation** - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to

**What you need to have**:

- Excellent communication skills (verbal and written).
- Strong administration and organizational skills.
- Sound knowledge of Microsoft office suite and a fast learner of other computerized systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

**What makes you stand out?**
- High School Certificate or equivalent
- Minimum 3 years’ experience in a similar broking/operational role, preferably in an insurance related field
- Minimum Tier 1 ANZIIF Broking License

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

**Marsh McLennan** is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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