Administration Officer
4 weeks ago
About the role
- Ensure patients, staff, and visitors are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
- Commit to patient safety and quality in the delivery of health care by actively participating in safety and quality practices.
- Staff are expected to be compliant with the timely and accurate input and collection of consumer related demographic information, and collection of all patient data to be input into the Hospital Based Client Information System - (HBCIS) and Emergency Department Information System (EDIS)
- Conduct patient interview to verify information and financial details to complete the Patient Election Form (PEF) and Private Health Insurance Claim form for all eligible patient admissions under the legislation of the Australian Health Minister Advisory Council, Australian Health Care Agreement and National Standards for Public Hospital Admitted Patient Election processes.
- Participate and provide general reception support by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support consumers and staff.
- As the Administrative Officer, assist and direct visitors by accessing consumer information and providing an effective and courteous front counter service.
- Prioritise workload effectively and perform duties responsibly in the absence of supervision
- Participate in professional development and mandatory training activities
- Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken.
- Prioritise workload effectively and perform duties responsibly in the absence of supervision and execute ethical decision-making in the achievement of departmental and organisational objectives.
- Attend to any administrative tasks required by the organised as request by the Administration Coordinator
- Provide effective communication with staff, patients and visitors in a sensitive and courteous manner and the ability to maintain confidentiality.
About you
- Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
- Teamwork - collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
- Compassion - is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
- High Performance - cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
- Integrity - demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
**Job ad reference number**: RD470657 Close date: 23/02/2023
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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