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Programs Administrator

3 months ago

Sydney, Australia Austroads Full time

**Position Description**

Position title: Programs Administrator - TTM
Entity: Austroads
Group: Service Delivery

**Job Type**: Full time
Location: Austroads Sydney office
Reports to: National Temporary Traffic Management Operations Manager
Responsible GM: General Manager Service Delivery
Direct reports: Nil
Date reviewed: 15 April 2024

**Organisational Context**
Austroads is the association of Australian and New Zealand transport agencies.

We provide authoritative, practical and impartial advice, information, tools and services to help our
members to deliver safe, efficient and reliable mobility to their customers.

We also deliver value to a range of other key stakeholders across government, industry and communities,
where there is a demonstrated societal benefit to do so.

Austroads comprises several business activities, including the core Austroads work program, the National
Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia
(TCA).

Our teams are located across Australia and New Zealand. We work in an integrated and collaborative
way, along with external consultancies and other partners, to ensure our products and services are
delivered successfully and maximise value.

Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to
accountability, quality, and excellence in the delivery of all of our programs and services. Austroads
values continuous improvement, and all staff are expected to engage in their work in a spirit of curiosity,
collaboration, and proactivity.

We recognise the unique skills and abilities of each individual, who come from a wide range of disciplines
and backgrounds. We support our people through ongoing development and learning opportunities and
create a supportive team environment for all our staff. We strive to be an employer of choice.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,
experience and thought, and actively strive for inclusive behaviours across our company and our work.

**The Role**

Team Purpose

The Service Delivery team provides Austroads established products with a strong focus on functionality
and sustained excellence Effective service delivery is underpinned by a team of professionals who are
responsive to the needs of Austroads members and other users of our services. We are proactive in
communicating our Service Delivery priorities and plans, and we strive to continuously improve our
services and add value for our members.

Position Purpose

Provide administrative and general project support to ensure successful completion and delivery of the
Temporary Traffic Management harmonisation program.

Major Responsibilities/ Accountabilities

The role is responsible for:

- Supporting the National Temporary Traffic Management Operations Manager in operational processes

for the National Harmonisation of Temporary Traffic Management Practice.
- Providing administrative support for meetings, including compilation and distribution of agenda papers,

and minute/note taking and follow-up actions.
- Invoice management.
- Managing the interim IT and Finance processes for TTM Operations
- Contributing to continuous improvement, identifying ways to enhance value for our members and the
- public- Maintaining and adhere to Quality Systems processes and procedures associated with the role
- Administrative support of Temporary Traffic Management National training material and localised
- content.- Maintaining Continuous Improvement Register and Feedback Register.
- variations.- as required from RTOs and ATPs.- Developing and maintaining relationships with Austroad members and key stakeholders.
- Other duties as directed

Key Stakeholder Interfaces

Internal
- General Manager Service Delivery
- National Temporary Traffic Management Operations Manager
- Audit Governance Group
- Communications team
- IT team

External
- Registered Training Organisations/Approved Training Organisations
- Australian Road Authorities and Jurisdictions
- Consultants
- Temporary Traffic Management Technical Reference Group
- ATP groups (state and national)
- Temporary Traffic Management National Operations Group

**The Person**

Qualifications, Knowledge, and Experience

The Programs Administrator will possess:

- A relevant qualification or experience in Program Administration, Administration Support, or Program

support role
- Experience assisting in the delivery of programs by managing both physical and financial resources
- Effective communication and interpersonal skills with the ability to work with and manage
- stakeholders of all levels of complexity- Excellent written and oral communications
- Experience managing and working to multiple deadlines
- Experience in a Registered Training Organisation environment

Personal Qualities

The incumbent will need to present a professional image and build a strong relationships. Specifically, the
role requires:

- A