Student Program Administrator

7 months ago

Sydney, Australia Practera Full time

Our platform improves the way people “learn by doing”. Practera powers a range of experiential learning programs and apps for educators, learners and mentors deployed by Universities in Australia and around the world.

We are a global and distributed team HQ’d in Sydney and with people in 11 cities in Australia and around the world. Our passionate, diverse team and friendly culture are the foundation of our success

The Program Administrator role is responsible for the execution and quality delivery of Practera Programs, products and client relationships and for identifying growth opportunities. These involve supporting University students or professional learners engaging with industry in digitally enabled programs like team projects, mentoring, accelerators and skills credentialing. This role can be based anywhere in Australia and will support the broader national Practera team in the context of a fast-growing education technology and services company.

Scope of role

Manage the preparation, planning, preparation, delivery and reporting of programs in line

with Practera’s overall processes, systems and calendar to deliver high quality customer and

participant outcomes:

- Support the coordination of all program execution to high quality standards, including planning, preparing, delivering (e.g. configuration, UAT, program and student support) and data driven reporting to all stakeholders.
- Execute on customer support, both for Practera’s customers and their authorised users (including learners and mentors)
- Support learning design projects, customer delivery and continuous improvement.

What we offer
- The chance to join a fast growing education-technology company in an exciting growth sector
- A great learning curve and boost for your career with growth opportunities
- A vibrant, international virtual company environment with offices in 6 countries, a national programs team and working closely with NSW Executive Director to grow the business
- Competitive compensation including Employee Stock Option Package - you will earn shares in the company
- Flexible working environment between co-working spaces or virtual work from home arrangements as required

You should have the following experience and qualities:

- Graduate and International Students are welcome to apply.
- Experience working with students and/or early-career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience.
- High energy and entrepreneurial drive
- An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes
- Excellent presentation, communication, teamwork and interpersonal skills
- Creativity, optimism and flexibility in the face of project changes and challenges #startuplife
- Relevant tertiary qualifications
- A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable.

Notes:

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