Service Planner

2 days ago

Hunter Valley, Australia WesTrac Full time

We are currently looking for an experienced and team-oriented Service Planner to join our Tomago branch. In this role, your primary responsibility will be coordinating and scheduling customer requirements for a team of field service mechanics. This Monday to Friday role, with 8-hour workdays, offers you the opportunity to showcase your exceptional organisational skills, which will be crucial in optimising resource allocation and minimising machine downtime. Working closely with the field service team, you will play a pivotal role in planning their daily schedules, considering factors such as task urgency, location, and technician expertise. As the main point of contact for customers, you will provide timely information, resolve enquiries, and efficiently schedule appointments to ensure a smooth and satisfying customer experience. Your meticulous attention to detail and effective resource management will be key in optimising scheduling, prioritising tasks, and minimising disruptions, leading to streamlined service operations. By maintaining smooth workflows and implementing efficient processes, you will significantly contribute to the flawless execution of service operations, driving overall success and customer satisfaction.

**Skills & Experience**
- Proven experience in a similar role, coordinating field service activities (desirable).
- Ability to prioritise tasks and thrive in a fast-paced environment.
- Excellent written and verbal communication skills.
- Dedication to customer satisfaction and service requirements.
- Commitment to safety practices and procedures.
- Proactive approach with strong problem-solving abilities.
- Ability to work collaboratively in high-performing teams.

**Responsibilities**
- Handling incoming phone calls from customers, providing information and assistance.
- Managing work orders, opening, and closing them, and maintaining accurate records.
- Scheduling field service work and planning technicians' daily schedules.
- Gatekeeping CVA services and booking machines in for services.
- Serving as the direct point of contact for customers requesting machine services.
- Monitoring service progress and ensuring customer satisfaction.
- Collaborating with supervisors and field service teams for effective resource allocation.
- Upholding a strong commitment to safety and compliance.

**Why Join WesTrac?**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Annual Remuneration and performance review
- Free secured parking + café onsite
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Long Service Leave accessible after 7 years
- Refer a friend program - work alongside your mates and earn up to $3000 for each successful referral
- Purchased leave program

For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No. 884878. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

  • Planner

    3 weeks ago

    Hunter Valley, Australia WesTrac Full time

    **_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Environmental Planner

    4 weeks ago

    Hunter Valley, Australia Hunter Water Full time

    **Environmental Planner** **-** **00009IQH** - Get the balance right - flexible working options available - Ongoing career development opportunities - Support the sustainable delivery of an essential service to the Lower Hunter community We are seeking a Environmental Planner to join our Environment Group. **Our Company** At Hunter Water our Values define...

  • Planner

    7 days ago

    Hunter Valley, Australia UGL Limited Full time

    We’re changing the way Australia generates its energy, are you ready for a change? **The Project**: Located in the small suburb of Loxford in the Hunter Valley region of New South Wales, approximately three km north of the town of Kurri Kurri, and approximately 35 km west of Newcastle and 125 km north of Sydney. The Hunter Power Station Project will...

  • Environmental Planner

    2 weeks ago

    Hunter Valley, Australia Hunter Water Full time

    Environmental Planner-00009IQH Get the balance right flexible working options available Ongoing career development opportunities Support the sustainable delivery of an essential service to the Lower Hunter communityWe are seeking a Environmental Planner to join our Environment Group.Our CompanyAt Hunter Water our Values define who we are as an organisation...

  • Powertrain Planner

    2 weeks ago

    Hunter Valley, Australia WesTrac Full time

    At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to...

  • Environmental Planner

    3 weeks ago

    Hunter Valley, Australia Hunter Water Full time

    **Environmental Planner [Part Time]** **-** **00009MXV** - Get the balance right - flexible working options available - Ongoing career development opportunities - Support the sustainable delivery of an essential service to the Lower Hunter community We are seeking an Environmental Planner to join our Environmental Team. **Our Company** At Hunter Water our...

  • Portfolio Asset Planner

    1 week ago

    Hunter Valley, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced **Portfolio Asset Planner** to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a...

  • Maintenance Planner

    2 weeks ago

    Hunter Valley, Australia WesTrac Full time

    At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you...

  • Portfolio Asset Planner

    2 weeks ago

    Hunter Valley, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Portfolio Asset Planner to join our team.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding...

  • Planner/ Senior Planner

    5 days ago

    Fortitude Valley, Australia RPS Group Full time

    Planner/ Senior Planner RPS has an outstanding opportunity available for an experienced Planner / Senior Planner to join our Brisbane team on a permanent full time basis, based in Fortitude Valley.  We’re looking for someone who wants to progress their career in an environment where you will be mentored and profiled as a professional to achieve...

  • Material Planner

    3 weeks ago

    Barossa Valley, Australia Fuse Recruitment Full time

    Material Planner - **Location**: - Barossa Valley - South Australia - **Work Type**: - Temporary - **Salary**: **Reference**: - 22941 - **We are on the hunt for a Material Planner to join our client's team!** Fuse Recruitment are looking for a Material Planner with supply planning and scheduling experience to join our client’s team on a temporary basis...

  • Planner/ Senior Planner

    7 days ago

    Fortitude Valley, Australia Rps Incorporated Full time

    Planner/ Senior PlannerRPS has an outstanding opportunity available for an experienced Planner / Senior Planner to join our Brisbane team on a permanent full time basis, based in Fortitude Valley.  We’re looking for someone who wants to progress their career in an environment where you will be mentored and profiled as a professional to achieve your...

  • Senior Planner

    2 weeks ago

    Fortitude Valley, Queensland, Australia RPS Group Full time

    Senior Planner / Environmental PlannerRPS has a great opportunity for an experienced Senior Planner/Environmental Planner to join our Brisbane team on a full-time basis, located in Fortitude Valley. This role will involve working with our team of planners to secure approvals for renewable energy and infrastructure projects, as well as participating in...

  • Senior Planner

    1 month ago

    Fortitude Valley, Australia RPS Group Full time

    Senior Planner / Environmental Planner RPS has an outstanding opportunity available for an experienced Senior Planner/ Environmental Planner to join our Brisbane team on a permanent full-time basis, based in Fortitude Valley.  This role will focus on working with our team of planners delivering approvals for renewable energy and infrastructure...

  • Senior Planner

    1 month ago

    Fortitude Valley, Australia Rps Incorporated Full time

    Senior Planner / Environmental PlannerRPS has an outstanding opportunity available for an experienced Senior Planner/ Environmental Planner to join our Brisbane team on a permanent full-time basis, based in Fortitude Valley.  This role will focus on working with our team of planners delivering approvals for renewable energy and infrastructure...

  • Senior Planner

    4 weeks ago

    Fortitude Valley, Australia RPS Group Full time

    Senior Planner / Environmental Planner RPS has an outstanding opportunity available for an experienced Senior Planner/ Environmental Planner to join our Brisbane team on a permanent full-time basis, based in Fortitude Valley.  This role will focus on working with our team of planners delivering approvals for renewable energy and infrastructure...

  • Senior Planner

    4 weeks ago

    Fortitude Valley, Australia Rps Incorporated Full time

    Senior Planner / Environmental PlannerRPS has an outstanding opportunity available for an experienced Senior Planner/ Environmental Planner to join our Brisbane team on a permanent full-time basis, based in Fortitude Valley.  This role will focus on working with our team of planners delivering approvals for renewable energy and infrastructure...

  • Senior Planner

    2 weeks ago

    Fortitude Valley, Queensland, Australia Rps Incorporated Full time

    Senior Planner / Environmental PlannerRPS has an outstanding opportunity available for an experienced Senior Planner/ Environmental Planner to join our Brisbane team on a permanent full-time basis, based in Fortitude Valley. This role will focus on working with our team of planners delivering approvals for renewable energy and infrastructure developments....

  • Discharge Planner

    2 months ago

    Lenah Valley, Australia Calvary Community Care Full time

    Lenah Valley, TAS, Australia, 7008 Permanent **Closing on**: Mar 7 2023 Favourite Position Description Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Job share position, potential for flexible hours About you The...

  • Discharge Planner

    4 weeks ago

    Lenah Valley, Australia Calvary Community Care Full time

    Lenah Valley, TAS, Australia, 7008 Permanent **Closing on**: Mar 7 2023 Favourite Position Description Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Job share position, potential for flexible hours About you The...